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AgentPhish

join:2003-04-02
Santa Clara, CA
reply to UverseTech

Re: Please help my 80 year old grandparents with uverse

Well.... if this is your tier 2 support I'd very much dislike working for your company. I simply began to explain that I was calling on behalf of my 85 year old grandfather who doesn't understand any of this, and as of this summer had DSL...

The woman immediately cut me off and said, "I'm not DSL support, I can't help with that"

I said, "That was simply incredibly rude. I was in the middle of explaining why I called and you cut me off mid sentence and said you could not help. Do you understand how that feels to me?"

She said, "Well i'm not DSL support"

I said, "Well I am calling about uverse but you need this information for you to actually solve my problem, but since it seems like you're not willing to act like a customer service agent and listen to a customer I will just try calling back to speak to someone else"

She said, "I'm trying to assist you sir" "Clearly you're not." I said.

Not my first poor interaction with someone at AT&T (wireless previously) so I can't say I'm surprised.

I do what she does for a living but with customers in person. I would NEVER be caught dead behaving like this.