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AgentPhish

join:2003-04-02
Santa Clara, CA
reply to UverseTech

Re: Please help my 80 year old grandparents with uverse

Thanks for that number, took 3 calls to get someone who would actually listen and help me.


UverseTech

join:2012-08-04

That's not too bad sometimes it took me more than that , I called it dialing for dummies

If you get the clowns in the Philippines just hang up and call back, they are just script readers and poor at that.


AgentPhish

join:2003-04-02
Santa Clara, CA

So I got it sorted, but they were incapable of explaining the following:

- Why this secondary account was created when my grandparents have no idea it exists
- Why couldn't they just use their original email.
- Why couldn't I reset the password for the original email via the web site even when it ended up that I had the right credentials to do so.

They ended up resetting the password for me manually on their end, then after that I could reset it on my own, which I found really odd. Then after setting it up on my iPhone once as an "Other..." Acccount type, it locked me out again completely via web or phone, until I tried setting it up as a standard Yahoo account on my phone as a test, then suddenly I could get into the web interface and the phone and they were getting messages on their PC.

It's like their account was stuck in purgatory someplace.

This is why I don't do business with AT&T personally.



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC

1 recommendation

said by AgentPhish:

So I got it sorted, but they were incapable of explaining the following:

- Why this secondary account was created when my grandparents have no idea it exists

Already explained. When setting up a new U-verse account, there is an option presented to either get a new AT&T email address, or use an existing account. Their new account was set up with the first option instead of the second option.

- Why couldn't they just use their original email.

They could have. I was able to set up a friend so she kept her original AT&T Worldnet email address; and this was before U-verse was widely available (she was going from "AT&T Worldnet" dial-up to the then brand new. "at&t Yahoo! HSI" service).

- Why couldn't I reset the password for the original email via the web site even when it ended up that I had the right credentials to do so.

Did you log in at, 'mail.yahoo.com'? Once the new account was in place, the old account was converted to a free, Yahoo! Mail account.

This is why I don't do business with AT&T personally.

While I no longer do business with them, I have set up four accounts over the years, and never had trouble getting the desired account configuration.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum