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Davesnothere
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reply to urbanriot

Re: [INTERNET] Absurd Cogeco internet charges

said by urbanriot:

....Also curious if you can confirm whether or not Cogeco will send warning emails to alternative emails than simply the @cogeco.ca email?

 
HAH !


dillyhammer
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reply to urbanriot
said by urbanriot:

Curious if there was any update to what you'd found?

"We found an anomaly in the way usage was retrieved where for some reason random customers were billed way more than they should have. We know all the customers that this happened to since day 1 and everyone is getting there money refunded, with interest, plus 6 months of free internet as our way of saying sorry."

[::crickets::]

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


hagbard72

join:2000-10-02
Kingsville
reply to rudeboy24
My experience so far is Start's metering system doesn't work. For a while there it was recording someone else's usage (was running about 10gb/hour!). Now, their meter isn't working at all and tells me I'm using zero a day??


dillyhammer
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said by hagbard72:

My experience so far is Start's metering system doesn't work. For a while there it was recording someone else's usage (was running about 10gb/hour!). Now, their meter isn't working at all and tells me I'm using zero a day??

My stats from Start (using CapSavvy) are pretty darn close.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


hagbard72

join:2000-10-02
Kingsville

1 edit
Mine are too, when its working. Apparently got shut off because of an issue earlier in the week but now its supposed to be turned back on. Still nothing showing up so I'll see.

Now running.


J E F F
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reply to urbanriot
Rogers redirects you to a page once you hit 75%, 90% and 100%, and you have to click "acknowledge" that you received the notice, otherwise you'll get it again. No emails.
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dillyhammer
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said by J E F F:

Rogers redirects you to a page once you hit 75%, 90% and 100%, and you have to click "acknowledge" that you received the notice, otherwise you'll get it again. No emails.

You mean, if I type in google.ca in my browser, Rogers would hijack my session and redirect me to some page?

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


urbanriot
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join:2004-10-18
Canada
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Yep. Cogeco used to do something along those lines but everyone complained so now they just straight up charge...

Mind you, they didn't initially offer a choice and if people had to choose, I'm sure they'd choose Rogers' method over outright paying through the nose.


WarningU2
Premium
join:2002-10-27
Burlington, ON

2 edits
Thanks for this post, made me check my own bandwidth.

I too rarely use more than 25% of my internet bandwidth (175GB) but for January I reached 85%. Note: I didn't realize the utilization notifications were only sent to cogeco addresses. It should be assoc with the same address they send the bill IMHO, which is to an external email address for me because I changed when all the issues with their smtp servers continued for several weeks.

I did do something I don't normally this past month - downloaded 3 movies. That's it. But with uploading them back, the total utilization numbers are very similar to what Cogeco is telling me. For me at least the Cogeco tool looks accruate.

My point is ... it doesn't take much to quickly use your bandwidth and we don't for the most part even realize it. Very scary when you think about it.

I do think that Cogeco needs to improve their notification methods when you approach 85%. When you get to 99% it should require some sort of authentication to go over - a pop up or email link (to the same email address you use for billing) to confirm you want to start getting charged the penalty. And if you don't answer the confirmation, your service is suspended at 100% until you contact Cogeco. Not everyone may want that option but it should be there for people that don't want to get extra charges for exceeding their bandwidth.

Edit ... just realized the other change this past month is I switched to Cogeco's phone service. Likely stupid question but VoIP usage isn't counted for your bandwidth utilization - is it?


reboot

@cogeco.net
The DNS redirect is a good idea , but when you have a little Johnny in the house who is running Bittorrent for 24hours a day, and he clicks the notification and does not tell mom and dad, who pays the bill when it comes in?

At least when they send the email it goes to the primary email address, which would normally be the bill payer.


dillyhammer
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said by reboot :

The DNS redirect is a good idea , but when you have a little Johnny in the house who is running Bittorrent for 24hours a day, and he clicks the notification and does not tell mom and dad, who pays the bill when it comes in?

At least when they send the email it goes to the primary email address, which would normally be the bill payer.

When Cogeco sends the email it goes to the primary Cogeco email address assigned to the account holder by Cogeco, which in many cases is NOT the email address used by the account holder.

That has been a long standing issue, and their reasons for doing so are self-serving BS.

All they have to do is ask for the account password on the redirect. End of problem.

Ask Cogeco how much UBB contributes to their shareholder value and you'll know why they do things the way they do.

Not "brown outs", not "congestion", not "fairness". It's about the money. CASH baby. Nothing else.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


reboot

@cogeco.net
Which account password? My cogeco account does not have a password.

However my email addresses do, but you just said they never get used so....


Davesnothere
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reply to dillyhammer
said by dillyhammer:

....Ask Cogeco how much UBB contributes to their shareholder value and you'll know why they do things the way they do.

Not "brown outs", not "congestion", not "fairness". It's about the money. CASH baby. Nothing else.

 
+1

Follow da MONEY !


dillyhammer
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reply to reboot
said by reboot :

Which account password? My cogeco account does not have a password.

However my email addresses do, but you just said they never get used so....

Your "My Cogeco" account (or whatever they call it these days), the one you would use to log in and view your usage.

Found here:

»cogeco.ca/web/on/en/my_cogeco/

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

jamezbriggs

join:2013-01-08
reply to Shecat2000
Here are points you must consider:

People believe bandwidth is only used if you're downloading files, EVERYTHING you see that isn't stored on your hard drive is gained from your bandwidth. Whenever you open your web browser you're using bandwidth, albeit little amounts depending if you're just browsing or streaming videos via YouTube, etc.

It's probably not a virus because it won't be transferring GBs of data.

The meter is probably 99.9% accurate because it's monitored by the up/downstream of their service (ie: how much service is used through your line), and I'm not talking about their web log of your bandwidth because there is a delay on there for around 1 day.

Your network could be unsecured which is almost always the case in these situations. This means you probably didn't set a password on your router (for your wifi) or if there is a password, it's still set to the manufacture password.

Your kids! Games these days whether its on PC or consoles are commonly bought via their platform's store (ie: Steam, Xbox Live Arcade, PSN, etc). Games are becoming increasing larger in size around (average: 5-15GB).

Netflix! Streaming movies or TV shows (on your PC too) take bandwidth! Read my first point! If you're streaming in HD this goes up exponentially!

I hope this has been informative about where your data goes.


No_Strings
Premium,MVM,Ex-Mod 2008-13
join:2001-11-22
The OC
kudos:6
Not really.

I'm sure you mean well, but Cogeco customers have repeatedly:

• Used other tools to measure their usage, up and down, and noted large disparities.

• Been billed for usage not possible to attain within the billing window.

• Been told it's their unsecured wireless when they have no wireless.

• Seen usage on the Cogeco meter while their modem was unplugged!

The official response ranges from "Pay up" to "We'll give you a credit this one time". There's simply too much at stake for them to admit flaws in the system.


urbanriot
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said by No_Strings:

I'm sure you mean well, but Cogeco customers have repeatedly:

The same small chorus of angels in this forum or actual "Cogeco customers"? Have the mainstream media engaged any complainants with a follow up?

Concerning "We'll give you a credit this one time", have they owned up to any issues on their end or simply responding to a noisy customer?


No_Strings
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Chorus of angels?

The OP in this thread is only the latest. Maybe I should have referred to them as former customers as many have moved on.

Why the media, this site excluded, seem uninterested in incidents such as those reported here is beyond me.

As for Cogeco's motivation to (sometimes) offer a credit, I can only opine. The potential ramifications of admitting to a flawed meter seem like a pretty powerful motivator.


RedMageX

join:2011-10-06
Oakville, ON
It's not a flawed meter, trust me. I keep an eye on my usage and I know how much I use up.

The cases where there is still usage on the meter when the modem is unplugged is most likely a MAC cloning issue (black market type inet thieving system). The usage tool gets it's information directly from the modem, so given logical thought on that note, no modem, no usage. If there is usage, swap the modem


No_Strings
Premium,MVM,Ex-Mod 2008-13
join:2001-11-22
The OC
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Others report very different experiences.

That said, a system which will accept data from anything other than the legitimate source and generate a bill from the resultant data is quite obviously flawed.


Davesnothere
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reply to RedMageX
said by RedMageX:

It's not a flawed meter, trust me.

I keep an eye on my usage and I know how much I use up.

The cases where there is still usage on the meter when the modem is unplugged is most likely a MAC cloning issue (black market type inet thieving system).

The usage tool gets it's information directly from the modem, so given logical thought on that note, no modem, no usage. If there is usage, swap the modem

 
NONSENSE !

If Cogeco's meter can be 'GAMED', then it IS a FLAWED METER !

If Cogeco cannot conjure up a better (more secure) way to measure usage than seems to be the case, then they should STOP MEASURING USAGE !

'NUFF SAID !

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RedMageX

join:2011-10-06
Oakville, ON
It's not "gaming" the system. It's a known (albeit rare) situation and the only thing you can do about it is verify it's happening and swap the modem.

The term "Black Market" I used refers to illegal "hacking" (I hate to use that term since it's completely improperly used 99% of the time), and how much more secure than a UNIQUIE identifier can there be?

And regarding measuring usage, I would assume you feel that all companies that provide internet access through whatever means(ISP, cellular, etc) should have you agree to a contract with a specific usage given, and then NOT meter your usage? I think your logic is a bit backwards friend


Davesnothere
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said by RedMageX:

It's not "gaming" the system. It's a known (albeit rare) situation and the only thing you can do about it is verify it's happening and swap the modem....

 
I get what you're saying, but from what I've been reading, this 'situation' is less rare than some believe.

There ARE further ways to identify a user, other than the MAC of the modem, and Cogeco ought to be leveraging the technology at their disposal to do so.

After all, it IS their reputation and profit margin which is 'on the line', and some of their other stupid rules (check my 2012 post history in this forum for full details), such as not allowing us to use our own external email address for notifications and forcing us to use one assigned by THEM, and then not running THEIR email boxes for us properly, regarding auto-forwarding - these are just more nails in their coffin.

Call it whatever you wish - Cogeco could do better for their customer base.


dillyhammer
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reply to RedMageX
It's not a flawed meter? Trust you?

Yeah ok.



Have a look around at the posts in this forum for the last 2 years. Please, try and keep up.

The meter, and the UBB system used by Cogeco, is flawed. If I were in charge of IC/MC, half of Cogeco's execs would be in prison.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

got_milk

join:2007-08-22
Georgetown, ON
said by dillyhammer:

If I were in charge of IC/MC, half of Cogeco's execs would be in prison.

Only half? You're awfully forgiving today.

I agree, however - every month Cogeco's bandwidth meter and the meter on my router never match up - Cogeco's meter always reports a significantly higher usage as well (in the magnitude of gigabytes). I'm on Business Standard so I'm (currently) not charged for overages but on a typical residential plan some of these discrepancies would definitely push me far into overage territory.
Expand your moderator at work


WarningU2
Premium
join:2002-10-27
Burlington, ON

Re: [INTERNET] Absurd Cogeco internet charges

Ummm I think there is something to this complaint but with a different conclusion.

Having recently joined the collective and Cogeco home phone I have this wacking big Arris modem, and I have noted an increase in my bandwidth since its introduction.

Unlike others here though ... I'm not sure its not invalid.

I'm thinking now its accurate based on my own monitoring the last few days. I downloaded BitMeter OS to my computers on my home network. The bandwidth used (reported by Coegeco) is close to what is being reported by BitMeter.

What I'm thinking is that my old modem wasn't reporting the bandwidth utilization correctly. Just my observation.


WiMax

join:2003-07-12
Canada
reply to Shecat2000
Move to a TPIA like Start. Cogeco won't help you, they don't care as long as they are making money from you. That's the bottom line.

Axanon

join:2008-12-18
Milton, ON
reply to Shecat2000
They are STEALING from people. Last time I checked, that was illegal in this country.

When you make a long distance phone call, the phone company doesn't just add on extra time. The gas company doesn't just say you used more gas.

See my post about the bandwidth discrepancy I just started noticing after I *thought* I was getting a better deal. »[INTERNET] Just switched to Turbo 20 noticing Bandwidth discrepa

rudeboy24

join:2002-10-14
Welland, ON
i don't understand why Measurement Canada doesn't get involved its a measurement of usage that you pay for ..just like electricity/gas.