said by frdrizzt:I don't think they'll do a swap, but they will loan you a new modem at no cost for as long as you keep service. You would get to keep the modem you bought and get whatever they loan you as a 2nd modem in the house - basically, you can keep your paperweight D1 modem.
When I said "swap" I was assuming that the SB4100 was a CV supplied modem that was never replaced when they bumped Standard Tier to 15/2 (you had to ask when that occurred since the modem replacement was not automatic).