reply to MediacomChad
Re: Service I like to give credit where credit is due. I talked to the tech that was supposed to come to my house today on the phone. My wife is in the hospital and he was understanding of the situation. He also agreed it would be nothing on my end, since I can change the problem just by connecting to VPN and get full speed when doing a speedtest or using torrents. Compared to the usual guys he seemed genuinely resentful of my treatment and also suggested asking for a supervisor or tier 2 again, which I have tried multiple times without success.
Wish I got his name, because he seemed like a good guy.