said by KC108:Congestion @ the POI does NOT necessarily equate to TSI not having enough capacity from the POI.
I have just now received an update on your Slow Speeds ticket. Unfortunately, Rogers was unable to find anything on their network that would cause these issues. Power levels are completely within specifications, which would mean that the issue isn't signal related.
Now, looking at the POI you are connected to, it appears the issue could be caused by nightly congestion, especially if the slow downs only occur in the evening.
As for the possible congestion issue, TekSavvy has already taken the initiative to order a capacity upgrade for this POI. Rogers has not yet provided us with an ETA at this time as to when the Link upgrade will be installed."