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Heave Steve, for the good of the country
reply to KC108

Re: [Cable] Peak hours SUPER slow!

said by KC108:

I have just now received an update on your Slow Speeds ticket. Unfortunately, Rogers was unable to find anything on their network that would cause these issues. Power levels are completely within specifications, which would mean that the issue isn't signal related.
Now, looking at the POI you are connected to, it appears the issue could be caused by nightly congestion, especially if the slow downs only occur in the evening.
As for the possible congestion issue, TekSavvy has already taken the initiative to order a capacity upgrade for this POI. Rogers has not yet provided us with an ETA at this time as to when the Link upgrade will be installed."

Congestion @ the POI does NOT necessarily equate to TSI not having enough capacity from the POI.

If nothing else has happened at that POI other than Rogers giving their customers a speed bump, then the obvious culprit is Rogers lack of investment in capacity @ the POI - either a bigger/faster CMTS or backhaul for their own use.