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TSI Keith
Premium
join:2012-07-09
kudos:5

Modem Delay/Wait times

Hello there,

First I would like to thank you for taking the time to share your experience with us. I do apologize for the delay on your start there. The activation does take place in two parts as the tech needs to complete his work order, and the back end team at Rogers needs to provision the modem as well. Unfortunately these do not always happen at the same time.

For the wait times we're sorry. It is a problem that we are aware of and working hard to resolve. We have spent much of the last few months hiring new agents as well as cross-training existing agents. As well there will soon be a new center opening in Gatineau which will house additional agents as well. The issue with wait times should be improving soon.

Other than that I'm glad to hear that the service is working well for you. If you have any questions or concerns, don't hesitate to let us know.

Thank you,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )