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azurah

join:2013-01-21

[WIN7] crash dump please help

Anyone please help...
I dont know much about comp.

I have this crash dump prob. A blue screen of death(bsod)
and it says about 0x0000124 a week a go and earlier 0x000054

any help...

azurah

join:2013-01-21
Please help


auggy
Premium,Mod
join:2001-12-24
Brockville, ON
kudos:18
Welcome to BBR!

It may help to look at the minidump files from the crashes with a debugger.

Can you zip up the minidump files in the C:\Windows\Minidump folder and attach to a post in this thread?

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

azurah

join:2013-01-21
this_is_my_dump_file...
sorry_i_dont_have_space_here_so_i_use_underscore...
sorry_for_late_reply..
i_wish_you_could_help_me...
thank_you...

azurah

join:2013-01-21
reply to auggy
My laptop model and etc is:

Windows 7 home premium 64bit
intel core 2 duo T6600
4gb ddr2 ram, 500gb HDD

aguen
Premium
join:2003-07-16
Grants Pass, OR
kudos:2
reply to azurah
How old is this laptop?
What Brand/Model is this laptop?

Examining the files and the dumps shows that 1 of the dumps is from june-2010. The remainder are from late Dec-2012 to now.

The vast majority of the latest dumps indicate a generic hardware problem, and suggested a possible thermal (Overheating) issue as the main cause. Nothing really specific that I could see I'm afraid. Hopefully auggy See Profile may have more/better details.


jay608
Going Nucking Futs

join:2007-01-22
Chicago, IL
reply to azurah
The last crash says it was proabably caused by ntoskrnl.exe WHEA_Uncorrectable_error.

At least thats what I see.

azurah

join:2013-01-21
reply to aguen
My laptop is 2-3yrs now...

The model is Toshiba A505 S6980

How can i fix it if it has been overheating!?

Thank you for the info and reply aguen...
I really appreciate it...

azurah

join:2013-01-21
reply to jay608
Thank you for the reply also jay...

What is ntoskrnl.exe WHEA_uncorrectable_error???

What does it mean???
Is there any prob than overheating that aguen said???

dave
Premium,MVM
join:2000-05-04
not in ohio
kudos:8
Reviews:
·Verizon FiOS
WHEA = Windows Hardware Error Architecture

»msdn.microsoft.com/en-us/library···85).aspx

»msdn.microsoft.com/en-us/library···286.aspx

Which basically says your computer is failing. The other arguments may tell you more (as per the first link above).

azurah

join:2013-01-21
Thank you dave for the reply and info...

I understand now a little bit about this bluescreen and about a hardware prob...
Base on the article that i must do to prevent from error...

1. I did not install any update and hard drive in my windows update..
2. But i scan the laptop for any virus on windows defender and malwarebyt but it says it is clean..
3. I check the hard drive status for any error and it says it is fine???

What should i do if i install a update and hard drive in my window update????
Can it be fix the prob from failing of my machine???

Or what should i do to prevent it from failing???

dave
Premium,MVM
join:2000-05-04
not in ohio
kudos:8
Reviews:
·Verizon FiOS
It seems to be a hardware problem. You can't fix hardware by installing software. You need to diagnose the hardware problem.

The easiest thing to start with is memory testing: find and run a memory diagnostic like memtest86+. You need to run it for a long time - I'd suggest at least 12 hours.

If that's ok, to check out the overheating theory, you might run a 'cpu burn' program. I have no recommendations, but this one seems typical of the genre.

Ultimately, you may have to replace parts. Or at least, if overheating, clean out the fluff from the air vents. Unfortunately, laptops are not usually easy to work on.

I'm a software guy. At this point it might be better to head over to the 'hardware problems' forum here.


CylonRed
Premium,MVM
join:2000-07-06
Bloom County
reply to azurah
I believe this is another thread on the same subject/problem: »help please my laptop wont start up correctly....
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain


norwegian
Premium
join:2005-02-15
Outback
Yes - it seems to have been moved across - maybe they will be merged...

azurah

join:2013-01-21
reply to dave
Thank you dave i realy appreciate it...

I cant run safe mode and setup repair now always bsod 0x00000124...

I did run now the windows memory diagnostic tool...
I will update you here what will happen if its done...
thank you...

By the hiw can i run a "cpu burn" program???


auggy
Premium,Mod
join:2001-12-24
Brockville, ON
kudos:18
reply to azurah
The problem may be the memory as some of the errors, such as CACHE_MANAGER, are often RAM related.

Even if the memory tested OK the problem could still be the memory.

Can you or someone else reseat the RAM?

If that does not help try removing one the RAM modules and see if the laptop can start.

If that still does not help try the other module.

azurah

join:2013-01-21
Thank you auggy for your response...

I did reseated the ram already i clean it by ereaser the golden area then put it back...
But i did not try using one ram because of WMD i will do it if it is complete...
I will update you what will happen...

Earlier the windows memory diagnostic tool is complete and it is fine nothing problem detected...
And now i run the setup repair and i dont know if it is working or its been stuck up, i dont know if its still working or not...
And i am still waiting until now its been 2hrs already...

azurah

join:2013-01-21
reply to auggy
Auggy

I tried what you instructed and nothing happens...

It is the same it keeps on restarting...
And i cant even run safe mode or setup repair or normal starting it keeps on restarting...

What should i do...

Sincerely yours

azurah


norwegian
Premium
join:2005-02-15
Outback
If you have a second computer, pull the HDD out of the laptop, hook it up to the second HDD and use HDTune pro trial and provide screen shots of the full screen of the SMART tab and then do an error scan and post the screen shot of the results.

»www.hdtune.com/download.html

azurah

join:2013-01-21
Dear Norwegian

I did not do it yet what you instructed me because i dont have a cable to connect the hard drive to my pc hard drive, i will go to pc utility store tomorrow and iwill buy also a cooling fan and thermal paste...

But for now when iam try to open my laptop it is always restarting and also have a bsod...

I wrote the bsod so that i can post it here...

0x3B- "system_service_exception"
0x74- "bad_system_config_info"
0x124- "whea_uncorrectable_error"
0x7B- "inaccessible_boot_device"
0xC5-"driver_corrupted_expool"
0x50- "page_fault_in_ nonpaged_area"
0xD1- "driver_irql_not_less_or_equal"

Is there another or more problem than earlier problem i have been experciencing???

Thank you a lot...


norwegian
Premium
join:2005-02-15
Outback
As auggy has pointed out some of those are memory errors.
Also some are related to the registry of Windows - corruption.

On the RAM you could use memtest86+ to see if it helps instead of the Windows tool:
»www.memtest.org/

If that comes back clean, possibly check the video ram too:
»mikelab.kiev.ua/index_en.php?pag···S/vmt_en

Once these come back clean and you have tested the HDD as well once you have the cable.

Please post the results of these 3 tests to your replies.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke


azurah

join:2013-01-21
Hi norwegian

i am running memtest86+ last night and till now its been 19hrs already and pass 15 already and dont have error should i stop now so i can do the other step you told me or should i wait the memtest86+ to complete???

Thank you norwegian...


norwegian
Premium
join:2005-02-15
Outback

That sounds good enough to move on.
See what the video test comes back with.
Did you manage to organise a cable to hook up the HDD as a slave to test it yet as well?
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke


azurah

join:2013-01-21

Yes and iam already done the hdtune pro and i will post the result...
Right now i will do video test...
I will also post the result when it is done thank you again norwegian...

azurah

join:2013-01-21
reply to norwegian
Click for full size
Click for full size
i already done the memtest and there are no error found...
but on VMt (video memory tress test) there where so many error...
what those that mean?
my video card is the prob? what should i do?
how can i fix this problem?

on the top is the HD tune screenshot...
thank you sir...
i really appreciate your help...


norwegian
Premium
join:2005-02-15
Outback
said by azurah:

i already done the memtest and there are no error found...

RAM is good.

said by azurah:

VMT (video memory stress test) there where so many error...
what those that mean?
my video card is the prob? what should i do?
how can i fix this problem?

It is telling you the RAM on the graphics card is faulty then. You may want to look at a new card at some stage. Or if you have a spare card, swap it out and test to see if the second card gives the same errors with VMT. There maybe a motherboard slot issue but generally the tool is a test of the RAM on the card.

said by azurah:

on the top is the HD tune screenshot...

Looks okay to me, maybe one of experts can say more but basically ok.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke