 | [IL] mediacomcable.com so im trying to see the status of my thread in »mediacomcable.com/CustomerSuppor···ndex.php but get problem loading page or its offline.. i also have tried from my phone and my mediacom internet line.. but mediacomtoday.com works.
is this like this for everyone else? |
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 IowaManPremium join:2008-08-21 Grinnell, IA | Nope works fine here |
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 | C:\Users\iconz>tracert www.mediacomcable.com
Tracing route to www.mediacomcable.com [74.84.103.140] over a maximum of 30 hops:
1 2 ms 2 ms 1 ms 192.168.1.1 2 10 ms 12 ms 18 ms 10.132.42.1 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * 10.132.42.1 reports: Destination net unreachable.
Trace complete.
works great for me ... not.. |
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 IowaManPremium join:2008-08-21 Grinnell, IA Reviews:
·Iowa Telecom
| C:\Documents and Settings\Owner>tracert www.mediacomcable.com
Tracing route to www.mediacomcable.com 74.84.103.140 over a maximum of 30 hops: 1 3 ms 1 ms 1 ms 192.168.1.1 2 10 ms 14 ms 11 ms 10.0.136.1 3 11 ms 13 ms 10 ms 172.30.6.25 4 10 ms 12 ms 11 ms www.mediacomcable.com 74.84.103.140
Trace complete.
C:\Documents and Settings\Owner |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP join:2010-01-20 Gulf Breeze, FL kudos:75 | reply to sway0004 Can you run a trace without your wireless router? |
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 | reply to sway0004 I cant get to it either. |
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 Reviews:
·Mediacom
| reply to sway0004 Tracing route to www.mediacomcable.com [74.84.103.140] over a maximum of 30 hops:
1 7 ms 8 ms 7 ms 10.128.60.1 2 62 ms 65 ms 63 ms 172.30.9.185 3 36 ms 35 ms 38 ms 172.30.9.161 4 37 ms 36 ms 38 ms 12.91.232.13 5 57 ms 55 ms 56 ms cr2.sl9mo.ip.att.net [12.122.152.202] 6 44 ms 43 ms 45 ms cr2.kc9mo.ip.att.net [12.122.28.89] 7 58 ms 57 ms 72 ms 12.122.150.205 8 82 ms 80 ms 84 ms 12.250.192.102 9 * * * Request timed out. 10 89 ms 84 ms 90 ms www.mediacomcable.com [74.84.103.140]
Trace complete.
I can get there... slow, but I can. |
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 | Tracing route to www.mediacomcable.com [74.84.103.140] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1 2 8 ms 7 ms 8 ms 10.132.4.1 3 * 10.132.4.1 reports: Destination net unreachable.
Trace complete.
tracert www.google.com
Tracing route to www.google.com [173.194.46.20] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1 2 8 ms 7 ms 8 ms 10.132.4.1 3 8 ms 9 ms 10 ms 172.30.89.129 4 10 ms 10 ms 9 ms 172.30.35.65 5 21 ms 19 ms 19 ms 12.94.137.53 6 32 ms 31 ms 31 ms cr2.kc9mo.ip.att.net [12.122.150.138] 7 38 ms 31 ms 36 ms cr1.dlstx.ip.att.net [12.122.28.85] 8 29 ms 28 ms 28 ms gar22.dlstx.ip.att.net [12.122.85.65] 9 29 ms 31 ms 31 ms 12.249.185.238 10 29 ms 29 ms 29 ms 72.14.233.67 11 29 ms 30 ms 29 ms 209.85.240.79 12 30 ms 29 ms 29 ms dfw06s27-in-f20.1e100.net [173.194.46.20]
Trace complete.
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 | okay i wanted to tell my thoughts on the whole remove my router idea.. its flawed as it works now after 12 hours down.. it was a dns issue with mediacom.. plain and simple..
my router hasnt been powered down or reconfigured
the tracert i gave was recieving the 2nd hop at the 10. on mediacoms end..
glimmer helped create the same issue (thanks) if you ask him he will say it works now too i bet..
i know websites very well apache freaks out alot.. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP join:2010-01-20 Gulf Breeze, FL kudos:75 | I am glad it is working now. Let me know if you have any other issues going forward and I will be happy to look into it. |
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 | Not working for me today on mediacom network in my home and also my phone browser using 3G network. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP join:2010-01-20 Gulf Breeze, FL kudos:75 | We are currently working with our Tier-2 and NOC to get this issue resolved. |
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 | You could use a public DNS like google's DNS servers instead of the default mediacom ones, and they'd probably be more reliable.
Google: 8.8.8.8, 8.8.4.4 |
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 rfc1918 join:2013-02-01 Des Moines, IA | reply to sway0004 quote: it was a dns issue with mediacom.. plain and simple..
I'm curious how this looks like a DNS issue to you.
C:\Users\iconz>tracert www.mediacomcable.com
Tracing route to www.mediacomcable.com [74.84.103.140] over a maximum of 30 hops:
1 2 ms 2 ms 1 ms 192.168.1.1 2 10 ms 12 ms 18 ms 10.132.42.1 3 * * * Request timed out. 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * 10.132.42.1 reports: Destination net unreachable.
See that in bold up there? In that whole traceroute, all DNS does is convert www.mediacomcable.com to 74.84.103.140, which was successful, otherwise you'd have gotten 'www.mediacomcable.com... unknown host'. The fact that you couldn't get there had nothing to do with the DNS. It was a network issue. |
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 | reply to sway0004 network issue or dns issue either way the issue is it wont connect to there site.. both could be used and the same thing accomplished.. as its mediacom's connection to the internet..or mediacom's sites dns is unreachable.. either way tier2 has to have a look.. not here to fight with people thanks for clearing it up tho.. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP join:2010-01-20 Gulf Breeze, FL kudos:75 | Is anyone here still having an issue getting to www.mediacomcable.com? I am putting together information to pass along to our tier 2 group. Feel free to respond to me here or private message me the details. Thanks |
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 | reply to sway0004 Can't get to mediacomcable.com or mediacomcc.com here in Southern Illinois. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP join:2010-01-20 Gulf Breeze, FL kudos:75 | blaqkxchaos,
Can you private message me. There are a couple bits of information I will need to get from you to get this resolved. |
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 | I am unable to reach mediacomcable.com on any device in my network (desktop, laptop, phone). If I go use my phone without the wifi connection I am able to reach it. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP join:2010-01-20 Gulf Breeze, FL kudos:75 | said by jcleverly :I am unable to reach mediacomcable.com on any device in my network (desktop, laptop, phone). If I go use my phone without the wifi connection I am able to reach it. I am still looking for examples of this issue. Please message me with ping and traceroute results to mediacomcable.com and also include the results from 'ipconfig /all.' Our NOC/Tier 2 needs these while a PC is connected directly to your modem.
You can also send this to socialmediateam@mediacomcc.com
Thanks! -- MediacomChad Mediacom Social Media Relations Team »mediacomcable.com/CustomerSupport/ |
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