dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
3723
share rss forum feed

sway0004

join:2005-04-29
Oswego, IL

[IL] mediacomcable.com

so im trying to see the status of my thread in »mediacomcable.com/CustomerSuppor···ndex.php but get problem loading page or its offline.. i also have tried from my phone and my mediacom internet line.. but mediacomtoday.com works.

is this like this for everyone else?



IowaMan
Premium
join:2008-08-21
Grinnell, IA

Nope works fine here


sway0004

join:2005-04-29
Oswego, IL

C:\Users\iconz>tracert www.mediacomcable.com

Tracing route to www.mediacomcable.com [74.84.103.140]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.1.1
2 10 ms 12 ms 18 ms 10.132.42.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * 10.132.42.1 reports: Destination net unreachable.

Trace complete.

works great for me ... not..



IowaMan
Premium
join:2008-08-21
Grinnell, IA
Reviews:
·Mediacom

C:\Documents and Settings\Owner>tracert www.mediacomcable.com

Tracing route to www.mediacomcable.com
74.84.103.140
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms 192.168.1.1
2 10 ms 14 ms 11 ms 10.0.136.1
3 11 ms 13 ms 10 ms 172.30.6.25
4 10 ms 12 ms 11 ms www.mediacomcable.com 74.84.103.140

Trace complete.

C:\Documents and Settings\Owner



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103
reply to sway0004

Can you run a trace without your wireless router?


GLIMMER

join:2004-01-17
Fisher, IL
reply to sway0004

I cant get to it either.



bulletsam

join:2008-04-08
Charleston, IL
Reviews:
·Mediacom
reply to sway0004

Tracing route to www.mediacomcable.com [74.84.103.140]
over a maximum of 30 hops:

1 7 ms 8 ms 7 ms 10.128.60.1
2 62 ms 65 ms 63 ms 172.30.9.185
3 36 ms 35 ms 38 ms 172.30.9.161
4 37 ms 36 ms 38 ms 12.91.232.13
5 57 ms 55 ms 56 ms cr2.sl9mo.ip.att.net [12.122.152.202]
6 44 ms 43 ms 45 ms cr2.kc9mo.ip.att.net [12.122.28.89]
7 58 ms 57 ms 72 ms 12.122.150.205
8 82 ms 80 ms 84 ms 12.250.192.102
9 * * * Request timed out.
10 89 ms 84 ms 90 ms www.mediacomcable.com [74.84.103.140]

Trace complete.

I can get there... slow, but I can.


GLIMMER

join:2004-01-17
Fisher, IL


Tracing route to www.mediacomcable.com [74.84.103.140]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 7 ms 8 ms 10.132.4.1
3 * 10.132.4.1 reports: Destination net unreachable.

Trace complete.

tracert www.google.com

Tracing route to www.google.com [173.194.46.20]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 8 ms 7 ms 8 ms 10.132.4.1
3 8 ms 9 ms 10 ms 172.30.89.129
4 10 ms 10 ms 9 ms 172.30.35.65
5 21 ms 19 ms 19 ms 12.94.137.53
6 32 ms 31 ms 31 ms cr2.kc9mo.ip.att.net [12.122.150.138]
7 38 ms 31 ms 36 ms cr1.dlstx.ip.att.net [12.122.28.85]
8 29 ms 28 ms 28 ms gar22.dlstx.ip.att.net [12.122.85.65]
9 29 ms 31 ms 31 ms 12.249.185.238
10 29 ms 29 ms 29 ms 72.14.233.67
11 29 ms 30 ms 29 ms 209.85.240.79
12 30 ms 29 ms 29 ms dfw06s27-in-f20.1e100.net [173.194.46.20]

Trace complete.


sway0004

join:2005-04-29
Oswego, IL

okay i wanted to tell my thoughts on the whole remove my router idea.. its flawed as it works now after 12 hours down.. it was a dns issue with mediacom.. plain and simple..

my router hasnt been powered down or reconfigured

the tracert i gave was recieving the 2nd hop at the 10. on mediacoms end..

glimmer helped create the same issue (thanks) if you ask him he will say it works now too i bet..

i know websites very well apache freaks out alot..



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

I am glad it is working now. Let me know if you have any other issues going forward and I will be happy to look into it.



dgschoel
Premium
join:2001-09-07
Ames, IA

Not working for me today on mediacom network in my home and also my phone browser using 3G network.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

We are currently working with our Tier-2 and NOC to get this issue resolved.



iSpud

@qwest.net

You could use a public DNS like google's DNS servers instead of the default mediacom ones, and they'd probably be more reliable.

Google: 8.8.8.8, 8.8.4.4


rfc1918

join:2013-02-01
Des Moines, IA
reply to sway0004

quote:
it was a dns issue with mediacom.. plain and simple..
I'm curious how this looks like a DNS issue to you.

C:\Users\iconz>tracert www.mediacomcable.com

Tracing route to www.mediacomcable.com [74.84.103.140]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.1.1
2 10 ms 12 ms 18 ms 10.132.42.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * 10.132.42.1 reports: Destination net unreachable.


See that in bold up there? In that whole traceroute, all DNS does is convert www.mediacomcable.com to 74.84.103.140, which was successful, otherwise you'd have gotten 'www.mediacomcable.com... unknown host'. The fact that you couldn't get there had nothing to do with the DNS. It was a network issue.

sway0004

join:2005-04-29
Oswego, IL
reply to sway0004

network issue or dns issue either way the issue is it wont connect to there site.. both could be used and the same thing accomplished.. as its mediacom's connection to the internet..or mediacom's sites dns is unreachable.. either way tier2 has to have a look.. not here to fight with people thanks for clearing it up tho..



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Is anyone here still having an issue getting to www.mediacomcable.com? I am putting together information to pass along to our tier 2 group. Feel free to respond to me here or private message me the details. Thanks



blaqkxchaos

@mchsi.com
reply to sway0004

Can't get to mediacomcable.com or mediacomcc.com here in Southern Illinois.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

blaqkxchaos,

Can you private message me. There are a couple bits of information I will need to get from you to get this resolved.



jcleverly

@mchsi.com

I am unable to reach mediacomcable.com on any device in my network (desktop, laptop, phone). If I go use my phone without the wifi connection I am able to reach it.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

said by jcleverly :

I am unable to reach mediacomcable.com on any device in my network (desktop, laptop, phone). If I go use my phone without the wifi connection I am able to reach it.

I am still looking for examples of this issue. Please message me with ping and traceroute results to mediacomcable.com and also include the results from 'ipconfig /all.' Our NOC/Tier 2 needs these while a PC is connected directly to your modem.

You can also send this to socialmediateam@mediacomcc.com

Thanks!
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/


UnhappyMCer

@mchsi.com

I've been unable to reach mediacomcable.com for several days now. Instead of asking for customer traceroutes, have you ever thought about hiring one employee who knows a little something about routing?



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Our Tier-2 Department is aware of this issue working to restore it.


phantom99b

join:2008-08-04
Chillicothe, IL

1 recommendation

reply to UnhappyMCer

said by UnhappyMCer :

I've been unable to reach mediacomcable.com for several days now. Instead of asking for customer traceroutes, have you ever thought about hiring one employee who knows a little something about routing?

There could be several things that cause an issue like this by providing trace routes it allows the person trying to resolve the issue to have a starting point. The same thing can be said about taking a car to a mechanic and saying its not working correctly. The mechanic would need more information and ask you some questions to find out what is causing the issue.

Mediacom probably has multiple IP ranges going through several pieces of backbone equipment and there could be an issue at any of the devices. by providing the trace route you are providing information needed to narrow down the issue and resolve the issue quickly.


Anonymous
Premium
join:2004-06-01
IA
kudos:2
reply to UnhappyMCer

Attitude like that will get you nowhere...


StreatorTech

join:2009-12-02
Streator, IL
reply to UnhappyMCer

Are you 100% sure its nothing with your computer? I had an issue where my desktop was unable to reach amazon.com by either web page or pinging, but I was able to reach it from my laptop.


GLIMMER

join:2004-01-17
Fisher, IL

no its a real problem it happened to me for 3 days. tracert would stop at the 10. addy. I was not making it past the first mediacom hop.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

jcleverly UnhappyMCer and GLIMMER,

Repost from me earlier in this thread:
I am still looking for examples of this issue. Please message me with ping and traceroute results to mediacomcable.com and also include the results from 'ipconfig /all.' Our NOC/Tier 2 needs these while a PC is connected directly to your modem and need your computer to be booted into safemode with networking.

You can also send this to socialmediateam@mediacomcc.com

Thanks!
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/



Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom
reply to MediacomChad

said by MediacomChad:

Our Tier-2 Department is aware of this issue working to restore it.

So what is happening about fixing this? When this thread first started I was able to reach www.mediacomcable.com

The last couple of days www.mediacomcable.com is unreachable. I am unable to get to the mediacom support forums at all. Obviously there is a problem here.

GLIMMER

join:2004-01-17
Fisher, IL
reply to MediacomChad

you need me to do your NOC's work? Ever heard of send a tech into the field to test this? Mine works fine now but if it does it again I will get you all the info you asked for.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

We have had techs test this in the field but have been unable to recreate the issue. Due to this, we will need the information requested in previous posts. It is not our intention to make customers take these extra steps, but since we are unable to recreate this issue, we need further information. Thanks for your patience!