| reply to MediacomChad
Re: [IL] mediacomcable.com I've been unable to reach mediacomcable.com for several days now. Instead of asking for customer traceroutes, have you ever thought about hiring one employee who knows a little something about routing? |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Our Tier-2 Department is aware of this issue working to restore it. |
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| reply to UnhappyMCer
said by UnhappyMCer :I've been unable to reach mediacomcable.com for several days now. Instead of asking for customer traceroutes, have you ever thought about hiring one employee who knows a little something about routing?
There could be several things that cause an issue like this by providing trace routes it allows the person trying to resolve the issue to have a starting point. The same thing can be said about taking a car to a mechanic and saying its not working correctly. The mechanic would need more information and ask you some questions to find out what is causing the issue.
Mediacom probably has multiple IP ranges going through several pieces of backbone equipment and there could be an issue at any of the devices. by providing the trace route you are providing information needed to narrow down the issue and resolve the issue quickly. |
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| reply to UnhappyMCer
Attitude like that will get you nowhere... |
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| reply to UnhappyMCer
Are you 100% sure its nothing with your computer? I had an issue where my desktop was unable to reach amazon.com by either web page or pinging, but I was able to reach it from my laptop. |
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| no its a real problem it happened to me for 3 days. tracert would stop at the 10. addy. I was not making it past the first mediacom hop. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | jcleverly UnhappyMCer and GLIMMER,
Repost from me earlier in this thread:
I am still looking for examples of this issue. Please message me with ping and traceroute results to mediacomcable.com and also include the results from 'ipconfig /all.' Our NOC/Tier 2 needs these while a PC is connected directly to your modem and need your computer to be booted into safemode with networking.
You can also send this to socialmediateam@mediacomcc.com
Thanks!
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/ |
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| reply to MediacomChad
said by MediacomChad:Our Tier-2 Department is aware of this issue working to restore it.
So what is happening about fixing this? When this thread first started I was able to reach www.mediacomcable.com
The last couple of days www.mediacomcable.com is unreachable. I am unable to get to the mediacom support forums at all. Obviously there is a problem here. |
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| reply to MediacomChad
you need me to do your NOC's work? Ever heard of send a tech into the field to test this? Mine works fine now but if it does it again I will get you all the info you asked for. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | We have had techs test this in the field but have been unable to recreate the issue. Due to this, we will need the information requested in previous posts. It is not our intention to make customers take these extra steps, but since we are unable to recreate this issue, we need further information. Thanks for your patience! |
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| said by MediacomChad: It is not our intention to make customers take these extra steps, but since we are unable to recreate this issue, we need further information. Thanks for your patience!
Look at it from a customer's viewpoint: It is Mediacom's website that is not working. By not working Mediacom LOSES. Most customers care less if they can get to mediacomcable.com.
Right now I can get to Mediacom Today and all the links work ok Except the support links. Also I can no longer get to »www.mediacomcc.com/index.php - - which is the promo site. I have tried on 3 different browsers and 2 different computers.
It is pretty obvious many here have the problem. Just think of the vast majority of your customers who never heard of this forum and don't get to tell you it ain't working. |
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| reply to MediacomChad
said by MediacomChad:We have had techs test this in the field but have been unable to recreate the issue.
No problem. Send a tech to my home and he will be able to recreate the issue.  |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Unfortunately, additional information is sometimes required when dealing with issues like this. This will help generate examples from the end user with pertinent information regarding the nature of the site-specific problem. I can certainly work with those willing to report this information to Network Operations, but if you would prefer to have a tech come out I can set this up. |
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| reply to sway0004
After the recent service outage in Carbondale, IL access to mediacomcable.com and mediacomcc.com has begun to work again, at least for me. Ahhhh the mysteries of technology! |
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Gentoo
join:2013-02-06
Murphysboro, IL Reviews:
 ·Mediacom
 ·Frontier Communi..
| reply to sway0004
Still out here in Murphy
traceroute to mediacomcable.com (74.84.103.140), 30 hops max, 60 byte packets
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PING mediacomcable.com (74.84.103.140) 56(84) bytes of data.
--- mediacomcable.com ping statistics ---
5 packets transmitted, 0 received, 100% packet loss, time 3999ms |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Gentoo,
We will also need a copy of your ipconfig /all. Can you PM us that please? |
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| reply to Gentoo
said by Gentoo:Still out here in Murphy
I live in Cobden and I think we go thru Murphysboro.
Target Name: mediacomcable.com
IP: 74.84.103.140
Date/Time: 2/21/2013 5:04:51 PM
1 0 ms 0 ms 0 ms 0 ms www.asusnetwork.net
2 13 ms 11 ms 10 ms 12 ms 173-29-248-1.client.mchsi.com [173.29.248.1]
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Destination not reached in 35 hops |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Thank You for the information. |
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| reply to sway0004
working fine here |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Good to hear! Let us know if you start having issues, our Tier-2 department is looking into the issues now. |
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