dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
3789
share rss forum feed


Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom
reply to MediacomChad

Re: [IL] mediacomcable.com

said by MediacomChad:

It is not our intention to make customers take these extra steps, but since we are unable to recreate this issue, we need further information. Thanks for your patience!

Look at it from a customer's viewpoint: It is Mediacom's website that is not working. By not working Mediacom LOSES. Most customers care less if they can get to mediacomcable.com.

Right now I can get to Mediacom Today and all the links work ok Except the support links. Also I can no longer get to »www.mediacomcc.com/index.php - - which is the promo site. I have tried on 3 different browsers and 2 different computers.

It is pretty obvious many here have the problem. Just think of the vast majority of your customers who never heard of this forum and don't get to tell you it ain't working.


Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom
reply to MediacomChad
said by MediacomChad:

We have had techs test this in the field but have been unable to recreate the issue.

No problem. Send a tech to my home and he will be able to recreate the issue.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Unfortunately, additional information is sometimes required when dealing with issues like this. This will help generate examples from the end user with pertinent information regarding the nature of the site-specific problem. I can certainly work with those willing to report this information to Network Operations, but if you would prefer to have a tech come out I can set this up.


blaqkxchaos

@mchsi.com
reply to sway0004
After the recent service outage in Carbondale, IL access to mediacomcable.com and mediacomcc.com has begun to work again, at least for me. Ahhhh the mysteries of technology!

Gentoo

join:2013-02-06
Murphysboro, IL
Reviews:
·Mediacom
·Frontier Communi..
reply to sway0004
Still out here in Murphy

traceroute to mediacomcable.com (74.84.103.140), 30 hops max, 60 byte packets
1 * * *
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

PING mediacomcable.com (74.84.103.140) 56(84) bytes of data.

--- mediacomcable.com ping statistics ---
5 packets transmitted, 0 received, 100% packet loss, time 3999ms


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Gentoo,

We will also need a copy of your ipconfig /all. Can you PM us that please?


Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom
reply to Gentoo
said by Gentoo:

Still out here in Murphy

I live in Cobden and I think we go thru Murphysboro.

Target Name: mediacomcable.com
IP: 74.84.103.140
Date/Time: 2/21/2013 5:04:51 PM

1 0 ms 0 ms 0 ms 0 ms www.asusnetwork.net
2 13 ms 11 ms 10 ms 12 ms 173-29-248-1.client.mchsi.com [173.29.248.1]
3 * * * * [-]
4 * * * * [-]
5 * * * * [-]
6 * * * * [-]
7 * * * * [-]
8 * * * * [-]
9 * * * * [-]
10 * * * * [-]
11 * * * * [-]
12 * * * * [-]
13 * * * * [-]
14 * * * * [-]
15 * * * * [-]
16 * * * * [-]
17 * * * * [-]
18 * * * * [-]
19 * * * * [-]
20 * * * * [-]
21 * * * * [-]
22 * * * * [-]
23 * * * * [-]
24 * * * * [-]
25 * * * * [-]
26 * * * * [-]
27 * * * * [-]
28 * * * * [-]
29 * * * * [-]
30 * * * * [-]
31 * * * * [-]
32 * * * * [-]
33 * * * * [-]
34 * * * * [-]
35 * * * * [-]

Destination not reached in 35 hops


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Thank You for the information.


Boss302_1970

join:2009-12-11
reply to sway0004
working fine here


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Good to hear! Let us know if you start having issues, our Tier-2 department is looking into the issues now.


Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
reply to Boss302_1970
said by Boss302_1970:

working fine here

Seems to me it is only NOT working in certain areas.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Right, which is why we need the ping/traceroute information to see where the loss is occurring, what is happening when it can't be reached, and what we can do to get this fixed.


Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom
said by MediacomChad:

Right, which is why we need the ping/traceroute information to see where the loss is occurring, what is happening when it can't be reached, and what we can do to get this fixed.

Today it is working, including the mediacom promo site.

Target Name: mediacomcable.com
IP: 74.84.103.140
Date/Time: 2/22/2013 7:00:16 AM

1 0 ms www.asusnetwork.net [192.168.1.1]
2 21 ms [172.30.88.225]
3 20 ms [172.30.88.225]
4 20 ms [172.30.9.165]
5 28 ms [12.91.232.13]
6 37 ms cr1.sl9mo.ip.att.net [12.122.154.198]
7 33 ms cr2.sl9mo.ip.att.net [12.122.2.218]
8 40 ms cr2.kc9mo.ip.att.net [12.122.28.89]
9 31 ms [12.122.150.205]
10 * [-]
11 * [-]
12 35 ms www.mediacomcable.com [74.84.103.140]

Ping statistics for mediacomcable.com
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 35ms, Maximum = 35ms, Average = 35ms

Gentoo

join:2013-02-06
Murphysboro, IL
reply to sway0004
It's back up for me.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Thanks for letting us know. Please let us know if you see this go down again.

dsandine

join:2013-03-01
Still not working for me or my neighbor, works on verizon 4g just fine though, will pm you info you requested


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Thanks, I appreciate it!


RyanThaDude
Indiana's No. 1 Zero

join:2004-01-24
Walkerton, IN
Reviews:
·Mediacom
reply to sway0004
I noticed this morning that I'm no longer able to reach mediacomcable either. I don't use Mediacom's DNS servers, I'm using the Level3 DNS.
traceroute www.mediacomcable.com
traceroute to www.mediacomcable.com (74.84.103.140), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  0.476 ms  0.679 ms  0.625 ms
 2  10.176.69.1 (10.176.69.1)  19.355 ms  19.484 ms  19.583 ms
 3  * * *
 4  * * *
 5  * * *
 6  * * *
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * *^C
 

amckesson

join:2012-09-11
Walkerton, IN
This must be an on going issue for mediacomcable.
I haven't been able to connect to mediacomcable.com for about a month. The 1st tech support person I spoke to supposedly passed on the issue to Tier 2 support, but after calling mediacom back the 2nd person I talked to said the 1st one dropped the ball and didn't file a proper ticket for the problem. Hopefully this issue is being looked into, but I don't have much faith in mediacom's support, since I have repeatedly been told issues are being fixed by a certain date, only to find out later it will supposedly be fixed months, or even years later.

I sent mediacom tech support my ping and tracert, but here it is again.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\xxxxx>ping mediacomcable.com

Pinging mediacomcable.com [74.84.103.140] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 10.176.69.1: Destination net unreachable.

Ping statistics for 74.84.103.140:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

C:\Users\xxxxx>tracert mediacomcable.com

Tracing route to mediacomcable.com [74.84.103.140]
over a maximum of 30 hops:

1

amckesson

join:2012-09-11
Walkerton, IN
Here is my ping and complete tracert

Pinging mediacomcable.com [74.84.103.140] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 10.176.69.1: Destination net unreachable.

Ping statistics for 74.84.103.140:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

Tracing route to mediacomcable.com [74.84.103.140]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms amck [192.168.1.1]
2 8 ms 33 ms 9 ms 10.176.69.1
3 * 10.176.69.1 reports: Destination net unreachable.

Trace complete.


Boss302_1970

join:2009-12-11
good here


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
That's great to hear!

amckesson

join:2012-09-11
Walkerton, IN
still not working for me.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Network Operations is still working on getting this issue resolved.