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Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
reply to Boss302_1970

Re: [IL] mediacomcable.com

said by Boss302_1970:

working fine here

Seems to me it is only NOT working in certain areas.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Right, which is why we need the ping/traceroute information to see where the loss is occurring, what is happening when it can't be reached, and what we can do to get this fixed.



Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom

said by MediacomChad:

Right, which is why we need the ping/traceroute information to see where the loss is occurring, what is happening when it can't be reached, and what we can do to get this fixed.

Today it is working, including the mediacom promo site.

Target Name: mediacomcable.com
IP: 74.84.103.140
Date/Time: 2/22/2013 7:00:16 AM

1 0 ms www.asusnetwork.net [192.168.1.1]
2 21 ms [172.30.88.225]
3 20 ms [172.30.88.225]
4 20 ms [172.30.9.165]
5 28 ms [12.91.232.13]
6 37 ms cr1.sl9mo.ip.att.net [12.122.154.198]
7 33 ms cr2.sl9mo.ip.att.net [12.122.2.218]
8 40 ms cr2.kc9mo.ip.att.net [12.122.28.89]
9 31 ms [12.122.150.205]
10 * [-]
11 * [-]
12 35 ms www.mediacomcable.com [74.84.103.140]

Ping statistics for mediacomcable.com
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 35ms, Maximum = 35ms, Average = 35ms

Gentoo

join:2013-02-06
Murphysboro, IL
reply to sway0004

It's back up for me.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Thanks for letting us know. Please let us know if you see this go down again.


dsandine

join:2013-03-01

Still not working for me or my neighbor, works on verizon 4g just fine though, will pm you info you requested



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Thanks, I appreciate it!



RyanThaDude
Indiana's No. 1 Zero

join:2004-01-24
Walkerton, IN
Reviews:
·Mediacom
reply to sway0004

I noticed this morning that I'm no longer able to reach mediacomcable either. I don't use Mediacom's DNS servers, I'm using the Level3 DNS.

traceroute www.mediacomcable.com
traceroute to www.mediacomcable.com (74.84.103.140), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  0.476 ms  0.679 ms  0.625 ms
 2  10.176.69.1 (10.176.69.1)  19.355 ms  19.484 ms  19.583 ms
 3  * * *
 4  * * *
 5  * * *
 6  * * *
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * *^C
 

amckesson

join:2012-09-11
Walkerton, IN

This must be an on going issue for mediacomcable.
I haven't been able to connect to mediacomcable.com for about a month. The 1st tech support person I spoke to supposedly passed on the issue to Tier 2 support, but after calling mediacom back the 2nd person I talked to said the 1st one dropped the ball and didn't file a proper ticket for the problem. Hopefully this issue is being looked into, but I don't have much faith in mediacom's support, since I have repeatedly been told issues are being fixed by a certain date, only to find out later it will supposedly be fixed months, or even years later.

I sent mediacom tech support my ping and tracert, but here it is again.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\xxxxx>ping mediacomcable.com

Pinging mediacomcable.com [74.84.103.140] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 10.176.69.1: Destination net unreachable.

Ping statistics for 74.84.103.140:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

C:\Users\xxxxx>tracert mediacomcable.com

Tracing route to mediacomcable.com [74.84.103.140]
over a maximum of 30 hops:

1


amckesson

join:2012-09-11
Walkerton, IN

Here is my ping and complete tracert

Pinging mediacomcable.com [74.84.103.140] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 10.176.69.1: Destination net unreachable.

Ping statistics for 74.84.103.140:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

Tracing route to mediacomcable.com [74.84.103.140]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms amck [192.168.1.1]
2 8 ms 33 ms 9 ms 10.176.69.1
3 * 10.176.69.1 reports: Destination net unreachable.

Trace complete.



Boss302_1970

join:2009-12-11

good here



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

That's great to hear!


amckesson

join:2012-09-11
Walkerton, IN

still not working for me.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Network Operations is still working on getting this issue resolved.