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Bill Neilson
Premium
join:2009-07-08
Arlington, VA

Significant outage across Southeast US?

My UVerse TV/Internet is out in New Orleans. Others around me in New Orleans are also out.

Official AT&T forum has people out as well. Spokesman on phone told me it was a significant outage across a lot of the country. On the official forums, people are out in Texas, Florida, etc....»forums.att.com/t5/Features-and-H···/3407509


doubleohwhat

join:2008-10-25
Birmingham, AL

No issues here (Birmingham, AL). The issue must be with AT&T areas more to the south.


burns113

join:2002-07-13
Louisville, KY
reply to Bill Neilson

Mine was out earlier for almost three hours, my brother who lives three blocks away was never out. Internet still having some spotty issues, but TV/phone works.


jm_in_TX

join:2004-11-26
Euless, TX
reply to Bill Neilson

In Euless (DFW) TX my residential gateway has broadband "connected" and internet "connecting" with no IP address so no internet/TV. AT&T customer chat confirms an outage. Neighbors have tx.rr.com and they are up. Go figure.



joako
Premium
join:2000-09-07
/dev/null
kudos:6

Lost service around 2:00 am per the alert from my alarm monitoring. Been on hold for about 20 minutes calling in and figured I would check here.

Broadband light green, service light red. Was pinging the RG but could not access it. Rebooted and can't even ping it, assumed it just went bad.


WhyMe420
Premium
join:2009-04-06
kudos:1
reply to doubleohwhat

Same.


framemainer
Premium
join:2004-12-11
Atlanta, GA
reply to Bill Neilson

Down here until about 3:25 EST. Just outside Atlanta.


SCCutler

join:2001-02-22
Dallas, TX
reply to Bill Neilson

North Dallas, same issue ("connecting" but no IP address) in same time frame. Pain in the tookus.

Now up.



mcmtn

@myvzw.com
reply to framemainer

Since 2 am in Memphis as well



Darknessfall
Premium
join:2012-08-17
kudos:5

So is this only in the SE? We still have service in CT.



MOWAA

join:2010-03-25
Fort Lauderdale, FL
reply to Bill Neilson

Was out in South Florida during the overnight of the 22nd.. had to power cycle my modem 4 times and it came back up at my condo.

Surprisingly at my office the backup U-Verse line never went down as a business clt.



PSLFL

@sbcglobal.net
reply to Darknessfall

I'm in Port St. Lucie FL and our U-Verse video is very choppy. Reset the Residential Gateway and the receivers, but that isn't working. Now, we're getting 'Failed to Load Resources' errors.

Internet is working fine.

(We don't have U-Verse phone service, so dunno if that's down or not.)


BioProf

join:2011-11-13
Homestead, FL
reply to Bill Neilson

Out for the last few hours in southern Florida. AT&T's online troubleshooter is completely useless as it simply reports connectivity between my computer and my iNid (accessed via dial-up modem as I am doing now).



CFByrne

@sbcglobal.net

In West Palm Beach, FL I was out Monday 1/21 from appx 11 AM thru 2AM Tuesday morning 1/22. Back up now.



jbob
Reach Out and Touch Someone
Premium
join:2004-04-26
Little Rock, AR
reply to Bill Neilson

I have a friend across town who has been the unluckiest person with Comcast. After several years of crappy service he finally switched over to UVerse. Well today, of all days, he is scheduled for a hook up. And wouldn't you know it...they have a huge outage and can't get his new gateway working to even see how it runs.

How does such a wide outage actually happen? I had heard it was a DNS failure of some kind. If you left your modem/gateway powered up you probably wouldn't see a problem but if you power cycled or renewed your WAN IP you were toast.



ScottL

@mckesson.com
reply to Bill Neilson

In North Atlanta, we have been out for some time. It looks like the outage for us started around 1AM on 01/22/2013.



Blake

@mycingular.net
reply to jm_in_TX

said by jm_in_TX:

In Euless (DFW) TX my residential gateway has broadband "connected" and internet "connecting" with no IP address so no internet/TV. AT&T customer chat confirms an outage. Neighbors have tx.rr.com and they are up. Go figure.

Same thing north of Tulsa, Oklahoma

melonduck

join:2004-07-19
Atlanta, GA
reply to Bill Neilson

My Uverse was working fine until I restarted it . Then, I found out about the network outage when I called into their tech support line.

For my own future reference: check for any network outage before restarting my modem.


x_789

join:2004-04-17
Maramec, OK
reply to jm_in_TX

said by jm_in_TX:

In Euless (DFW) TX my residential gateway has broadband "connected" and internet "connecting" with no IP address so no internet/TV. AT&T customer chat confirms an outage. Neighbors have tx.rr.com and they are up. Go figure.

Same thing in Tulsa OK tried calling worthless 18002020 and that IVR is worthless. Finally got through to tech support number got message of indian guy saying they are having issues then was disconnected. Terrible!


MK36

@bankersx.com
reply to Bill Neilson

Mine has been out here in Plano, since ca 1 pm 1/21/2013.
No help beyond the automated recording about a network outage. Now I'm without TV, phone or internet at home!



atlbuckhead

@nuvox.net
reply to x_789

Yep! Out this morning since I got up at 6:30. Was on hold with ATT for 2 hours!!



Dial23

@mycingular.net
reply to Bill Neilson

Out in Memphis,TN since 5:50 this morning.


cissjbk

join:2010-11-17
Irmo, SC
reply to Bill Neilson

No outages for any of my customers in the Columbia SC area.



ATT in TN

@mycingular.net
reply to Bill Neilson

Still down in Nashville, TN


JasonU

join:2006-01-06
Memphis, TN
reply to Bill Neilson

Out since 5:41 am on 1/22/13 here in Memphis, TN.



Smyrna GA

@comcastbusiness.net
reply to Bill Neilson

Out in Smyrna, GA. Was told during an online chat (via cell phone) with support that it was a significant nationwide outage.



South Florid

@myvzw.com
reply to Bill Neilson

Out in Fort Lauderdale, Florida as well all morning.



rdu_uverse

@redhat.com
reply to Bill Neilson

Just got off support chat w/ at&t - "4-8 more hours" for the outage, and it affects "multiple states".
Ours here in NC has been down since yesterday evening.
Crazy how they bury the outage info, making people wait in chat or phone queue, instead of just posting a big yellow banner on the support page...


Hickey01

join:2013-01-22
reply to Bill Neilson

Still out in NW Houston, TX since yesterday 6pm CST on Uverse TV and Intenet. Still getting general outage MSG from Indian dept. and don't understand how co. this big can take this long and not have decency to have someone stateside address it or post update! Too many problems for too long now but this one takes the cake. This is the last chance I can give for what I pay. Can anyone recommend a decent competitor for HD tv and Internet bundle?


brockalee

join:2003-08-17
Jacksonville, FL

Jacksonville, Fl checking in. Connectivity problems last night 10ish, completely out this morning. Customer service says no info on what time it will be up. "Could be up this evening, tomorrow, or later..."