US Telco Support > AT&T > AT&T U-verse > Significant outage across Southeast US?

reply to AngryDallas

Re: Significant outage across Southeast US?

reply to Van
I finally have internet again here in central Arkansas. I had been without service for 50+ hours.
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When somebody tells you nothing is impossible, ask him to dribble a football.

reply to Babbred

reply to Babbred
Where in North Dallas are you?

I'm in far North Dallas near the Collin County/Dallas County line just below where Plano begins and my service came back on early Wednesday morning.

reply to sempergoofy

reply to Van
service came back last night but now internet speeds are slow about 1/2 of what I should be getting.

reply to Van
I must admit...I did not know a thread I started would ever hit 10k views

The power of UVerse hatred

reply to Van
»forums.att.com/t5/Features-and-H···/page/19

"Hey all, As you may have seen, U-verse service has been restored for the vast majority of our customers affected by the outage. We expect any remaining customer issues will be resolved this morning. We will provide a credit to customers who were affected. We know our customers count on their U-verse service and we apologize for the inconvenience.

We'll issue credits to customers we know were impacted based on the length of their outage. The credit will automatically appear on your bill within 30-60 days. You don't have to call about the credit now, but if after 60 days, you don't see a credit, please give us a call.

Thank you very much for your patience and updates in this thread."

I would definitely rely on anything automatic. Make sure you call and tell them what you want. CRC (customer retention center) #800-928-6878.

This is the result of a poorly maintained infrastructure, bottom line. Wonder how the fanboys will try to spin this.

sure, you go ahead and call and tell them what they want. You will be holding for 2 + hours.

Thats why I put CRC #, they actually accomodate a reasonable request thats their job.

There is going to be a flat refund provided to all customers impacted by the outage. Calling retention will do no good at this point.

Only if you lay down and take it.

you can try all you want, promise. Been handling the issues the past 3 days. If you don't believe me, I can direct you to MANY customers who tried the "I will cancel approach"

Then cancel. For 49/mo with a 30Mb DL you have comcast. Maybe they are not the best at customer service but their internet speeds alone are better than a top tier uverse profile anywhere, plus you get a descent amount of channels. The only thing stopping you is you.

I really fail to see how so many people cannot see that uverse is so little for so much. A 24 Mb maximum internet DL speed is not acceptable in this day and age, and if enough people defect I would bet these magic speed options would change.

Why can you fail to see it when people tell you all the time why they continue to pay so much for so little? Like myself?

I don't have another option. Cox here is absolutely and utterly atrocious and the customer service is frankly on another level of incompetence than AT&T which is saying a hell of a lot.

I had Cox for years and went through living hell as do most down here with it.

Only one other provider for TV/Internet....that's it....UVerse.

No Van, specifically to champmom, comcast is in her area. You could still detach the internet portion and go to cable even on a bad day its probably many times faster. The 18Mb for $30/mo is in your area

reply to Van

reply to Van
I am a new U-verse customer as of 01/23/2012 and still my service has not been turned on since I switch over from traitional High-speed Internet DSL Pro speed. I am very inferiorated that they will not send a tech to come to my property to confirm that my line is not active. My service was supposed to be turned on seemlessly as my home-phone & ADSL service was turned off on the same day. They will not send a tech to install the Network Interface Box because they call they need to wait for the outage to be resolved first.

reply to Van
Our outage has been intermittant. Had a long one Tuesday evening, and another shorter one last night (Wed). I have one local relative who had outage from Monday - Wednesday; another one with no outage at all.