Significant outage across Southeast US? - AT&T U-verse

Author	All Replies
UverseTech join:2012-08-04 Reviews: ·Charter	reply to Van Re: Significant outage across Southeast US? Maybe it's time to try a backup option like a cable internet option for the 30 day trial. I have charter here never been down since august 11 when it was installed except when I powered off the modem, not once due to charter. For an avg. $30/mo for 18Mb/1.5, for cox and twc, 30Mb/4 for charter, what do you have to loose, definitely not your connection
	to forum · permalink · 2013-01-23 10:15:43 ·
BB4ME One Marble Short Premium join:2003-05-06 Mustang, OK	reply to Van Still out in the 73064 area. Been down for 2 days and counting.
	to forum · permalink · 2013-01-23 10:34:40 ·

Mom @rr.com	reply to cissjbk Outage since yesterday, U-verse and home phone.
	to forum · permalink · 2013-01-23 11:04:27 ·
NCcust @myvzw.com	reply to dbeatson Solution provided did not work. Still no Uverse service in Raleigh NC for 48+ hours.
	to forum · permalink · 2013-01-23 11:39:42 ·
Travis299 join:2004-08-03 Cary, NC	reply to Van My neighbor's UVERSE has been out for 2 days while mine is fine here in Cary, NC. We are 800' from the VRAD. What in hell is going on with AT&T??? Does anyone have a clue as to WTF is causing this outage??? Thanks
	to forum · permalink · 2013-01-23 13:51:00 ·
BB4ME One Marble Short Premium join:2003-05-06 Mustang, OK	reply to Van This is off the AT&T facebook page. »www.facebook.com/ATT quote: Status Update By AT&T We know we have a U-verse issue affecting less than 1 percent of our U-verse subscribers, but that is too many. We are working hard to fix this and making progress -- the issue is related to servers. We still are working to determine when service will be completely restored. We sincerely apologize for this.
	to forum · permalink · 2013-01-23 14:08:34 ·
Lagz Premium join:2000-09-03 The Rock Reviews: ·AT&T DSL Service	reply to dbeatson said by dbeatson: Looks like their DHCP servers went down, each gateway needs to communicate with the server at a given interval say every 24 hours, to renew the IP address lease, each gateway does that at a random time, those who's lease did not expire while the server was down, were unaffected those that had to renew the lease and couldn't because the sever was down, caused those gateways to drop the IP address they had assigned and therefore those customers lost service, even though their DSL sync was up and running, their gateway had no usable IP address assigned to the gateway. Looks like their video delivery systems, VOIP systems, and overall network were unaffected, but if your gateway had to renew its public IP address and could not, the gateway dropped your IP and stopped communicating with the rest of the network, until their DHCP server was back up and online. I have a static ip block and have been down going on 40 hours without service in centrl Arkansas. My mobile services still work, go figure. -- When somebody tells you nothing is impossible, ask him to dribble a football.
	to forum · permalink · 2013-01-23 14:21:33 ·
esteeze join:2013-01-22 Birmingham, AL	reply to AngryDallas Add "Alabama" to your state list.
	to forum · permalink · 2013-01-23 14:28:04 ·
cissjbk join:2010-11-17 Irmo, SC	reply to PJ Still no issues at any of my customer sites, and an employee's home, today.... must be sporadic.
	to forum · permalink · 2013-01-23 14:38:56 ·
srg @67.239.151.x	reply to Van Anyone in or around Raleigh, NC have service back yet?
	to forum · permalink · 2013-01-23 14:46:09 ·
linicx Caveat Emptor Premium join:2002-12-03 United State Reviews: ·CenturyLink	reply to Van AT&T issued a statement that the outage is related to Cisco and AT&T hardware conflict issues. It effects six or seven states the most significantly. In my opinion after having SWB internet with only one 20 minute outage in over two years, what ever happened is not only very regrettable and very embarrassing to AT&T, it is also highly irregular. Y'all can't do a thing except wait. With a little luck you will be back on line this weekend. I've seen this happen on a small scale. It can be very big issue to correct. -- Mac: No windows, No Gates, Apple inside
	to forum · permalink · 2013-01-23 14:48:12 ·
rhuian @spcsdns.net	reply to Travis299 I am out 36 hours now. My folks who live 4 doors down have service restored. 74133
	to forum · permalink · 2013-01-23 14:49:40 ·
dbeatson Premium join:2001-02-22 Clover, SC	reply to Lagz Your static IP still relies on the primary public IP assigned to the gateway by the DHCP server, if that IP cannot connect you will have no authentication for your gateway to access the network until that IP is refreshed. -- »www.w4lny.com
	to forum · permalink · 2013-01-23 14:52:27 ·
Lagz Premium join:2000-09-03 The Rock Reviews: ·AT&T DSL Service	said by dbeatson: Your static IP still relies on the primary public IP assigned to the gateway by the DHCP server, if that IP cannot connect you will have no authentication for your gateway to access the network until that IP is refreshed. Yep I am aware of that, just letting the thread know that it's even effecting static users. -- When somebody tells you nothing is impossible, ask him to dribble a football.
	to forum · permalink · 2013-01-23 15:07:26 ·
netboy34 join:2001-08-29 Kennesaw, GA kudos:1	What is even more fun was yesterday I could ping my gateway, had TV, but my statics were dead... had to restart my gateway, and run the ufix utility from my phone for the system to update my new gateway address...
	to forum · permalink · 2013-01-23 15:10:09 ·
UverseTech join:2012-08-04	reply to Van Talked to a buddy of mine in the St Louis area and it's going on here as well. They were instructed not to reset any RGs. Looks like someones in trouble in the IT dept.
	to forum · permalink · 2013-01-23 16:02:53 ·
SunburnGoose @mycingular.net	reply to mackey I'm in unincorporated Shelby county near 65 and lost connection yesterday morning when Uverse support came out to troubleshoot an ongoing issue. So now I wait, 36hrs into the blackout.
	to forum · permalink · 2013-01-23 16:21:00 ·
shortyd999 join:2008-10-21 Birmingham, AL	reply to Van I must be one of the lucky ones, I haven't experience any issues with my Uverse service during this outage (I only have TV). I'm also in Birmingham. Ask my friend who lives north of the city and she hasn't had any issues. My sister however did experience issues yesterday for a few hours but is back up and running (she is in Hunstville). Hopefully they can resolve this issue for everyone very soon. -- Broadband provided by Bright House RR TV provided by AT&T Uverse AT&T DSL Tech Support Rep Helping To The Best of My Abilities Within The Confines of My Corporate Overloard
	to forum · permalink · 2013-01-23 16:24:56 ·
jbob Reach Out and Touch Someone Premium join:2004-04-26 Little Rock, AR	reply to Van This outage effects less than 1% of AT&T Uverse customers A local online edition posted an article with a response from someone at AT&T. Here is a partial quote of the article..... quote: AT&T wouldn’t offer precise numbers on how many customers were affected, and there was no indication when the service might be restored. “AT&T customers in some of our markets are experiencing issues with U-verse service. This issue currently affects less than 1 percent of our U-verse subscribers, but that is too many and we are working hard to fix this," wrote AT&T spokesman Anita Smith in an e-mail message. "We are making progress in resolving the issue which is related to a server complex, and are working to determine when service will be completely restored. We apologize for this inconvenience.” I'm pretty sure more than 1% of their customers have been affected.
	to forum · permalink · 2013-01-23 16:37:42 ·
madcostumer @tmodns.net	reply to ATT Tech1 can you please fix this already it'd ridiculous. we better get compensated
	to forum · permalink · 2013-01-23 16:50:58 ·

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