Topic 'Significant outage across Southeast US?' in forum 'AT&T U-verse' - dslreports.com

Re: Significant outage across Southeast US?

Wed, 06 Feb 2013 11:59:50 EDT

AngryDallas posted : AT&T gave me a miserly $5 credit for the UVerse outage many of us had to endure and suffer.

The CSR who gave me the credit acted like she was doing me a big favor and that she was performing an act of God or saving my life or something!

Re: Significant outage across Southeast US?

Sat, 02 Feb 2013 14:06:17 EDT

mitchflorida posted : I called back up Customer Service because the CSR I got the first time was a knuckle-head who gave me a lot of wrong information.

First I lowered my speed down from 12 to 6 mbps and see no affect whatsoever on my webbrowsing, which is 90 percent of what I do online. If I download movies or large files I guess it will be a little bit slower, but certainly not half as slow. And I did get refund for the 3 day outage, not waiting for the "system to do it automatically". My faith in AT&T has been restored . . somewhat.

Re: Significant outage across Southeast US?

Sat, 02 Feb 2013 13:12:57 EDT

UverseTech posted : When thats all you have been exposed to you get used to it. Also I am no longer a Uverse tech because of their completely f'd up infrastructure, and to Tech007 they will not open up any VRADs until that new contract is greased up and shoved competely up your collective A##es.

To David I did not state that data will run on internet only at 100% cap without isues, I just stated that it is curently doing this in certain areas.

My argument is specifically to internet only accounts, they CAN run at approx 90% cap all day all night and ATT can up the speeds dramatically. Most accounts, NON iNID can easily support 30-50Mb, but they will never do this because it will cannibalize their over compressed video crap once people have modern internet connections and drop that crap for internet video services that do not require so much complex non-sense that will be the eventual nail in their coffin.

AGAIN I AM NOT A UVERSE TECH CURRENTLY SO YOU CAN STOP CRYING ABOUT THAT, SO THERE IS ABSOLUTELY NO CONFUSION I WILL NEVER BE A UVESE TECH AGAIN.

Re: Significant outage across Southeast US?

Sat, 02 Feb 2013 12:14:13 EDT

Metatron2008 posted : How much more crap will you people who can switch take?

Re: Significant outage across Southeast US?

Sat, 02 Feb 2013 10:31:39 EDT

mitchflorida posted : I called up Uverse billing regarding another issue and also requested a one day credit for the service outage

She said she couldn't give me any credit but it would be "taken care of" by the system if I was out of service for more than 24 hours. Won't be holding my breath. She also confirmed a $3 rate increase for all customers.

Re: Significant outage across Southeast US?

Tue, 29 Jan 2013 15:31:02 EDT

David posted : have you powered everything off (and yes I do mean everything) for say 10 minutes or so? my Dual wan router does this on occasion and for some reason doing this seems to help. have a hotbrick LB-VPN dual wan router, a gigabit ethernet switch and my network.

Sounds dumb, but highly effective for me.

Re: Significant outage across Southeast US?

Tue, 29 Jan 2013 12:58:32 EDT

craigb93 posted : Cumming, GA 12 MBPS/1.5 MBPS Plan
For a week now I get 1.2 MBPS / 1.4 MBPS

Even a simple U-tube will not play w/o buffering.

RG stats say I'm connected at ~25309 Kbps / 2026Kbps

Couple of reboots have come right back up but no d/l speed change.

Bonded pair reports no errors

WAP is turned on for use w/ phone but PCs are hard wired.

My internal network has gigabit cards and shows no errors, runs fast.

Where to start go get d/l speed back to spec?

Thanks,

Craigb93
infrequent poster

Re: Significant outage across Southeast US?

Tue, 29 Jan 2013 09:20:15 EDT

Van posted : Dennis, thank you. I will do just that when I get home tonight from work.

Re: Significant outage across Southeast US?

Mon, 28 Jan 2013 16:04:15 EDT

David posted : the max attainable rates that you and everyone else sees (JDSU, LSBBT, UVrealtime, etc...) are exactly that.... estimates! What they consider sync is 100% capacity and noise margin of zero (0)db. Now here is the reality-- I never see a line transmit at that rate and not have dropped cells/packets. So in reality 100% with a noise margin of zero (0) is bad. Essentially the max attainable should be an "estimated" reading. You use it to see if you can go faster, or really need to go slower. it's like the gas gauge on the car. Can I go another 30 miles or should I fill up?

At the same time that estimate can be off as well. I have seen some DSL modems I had to bump to a higher speed just to prove they would sync up. The max readings change and such. max readings are really good at telling you if you have a bad modem or line from inside to outside.

Point being... the "max rates" as you see should be a guide point....Not gospel. If you treat them as gospel you will get burned on repeats and excess trouble each and every time. Been there, done that, have the excess tickets over the years to prove it.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

Re: Significant outage across Southeast US?

Mon, 28 Jan 2013 14:06:48 EDT

UverseTech posted : That's my point exactly, a majority of lines will sync at a much higher rate than provisioned. I know this is way off topic, sorry for that, I'll stop on this thread now.

Re: Significant outage across Southeast US?

Mon, 28 Jan 2013 14:02:50 EDT

87062379 posted : Just because a line can run that high, doesn't mean they will provision it that high if it isn't a standard offering.

Re: Significant outage across Southeast US?

Mon, 28 Jan 2013 13:52:50 EDT

UverseTech posted : JDSU, LSBBT. Internet only can run at a high line cap all day. Uverse video can run in the low 90s i've seen it over and over. South of the main Bryan street CO in Dallas there is a VRAD pushing 102 cap and video and data 24/3 ran fine. I put in a ticket when I saw these numbers at the terminal, even though all services were up. The IR tech said that's the way it is in that particular area.

Re: Significant outage across Southeast US?

Mon, 28 Jan 2013 13:11:30 EDT

87062379 posted : Attainable or theoretical sync rate of an individual line, measured by the RG or a test set, has nothing to do with the sync profiles available and assigned.

Re: Significant outage across Southeast US?

Mon, 28 Jan 2013 12:50:57 EDT

Dennis posted :

said by UverseTech:

Sorry for the hurt feelings ...

My feelings have nothing to do with your statement about AT&T keeping speeds down on purpose to keep people from using other video being wrong. That is an opinion and not a number.
--
My Blog. Because I desperately need the acknowledgement of others.

The Judd Family site!

Re: Significant outage across Southeast US?

Mon, 28 Jan 2013 12:34:00 EDT

UverseTech posted : Sorry for the hurt feelings but I have installed this service from the Midwest thru south tex and yes a majority of lines could support a 30-50mb connection for Internet only as the line capacity is not be same. You are a moderator and probably work for AT&T great. What I stated was my opinion too many people get their feelings hurt when others interject an opinion. I don't know how many installs you have done but most of mine would sync at a max of 55-70 on non Inid and on some pair bond it would hit at almost 100. I am a numbers guy, they never mislead.

Re: Significant outage across Southeast US?

Mon, 28 Jan 2013 12:03:24 EDT

Dennis posted :

said by Van:

I have 12m speeds and one minute I am downloading at over 20 and then suddenly it is down to 2.

I would recommend posting in the Direct forum to have your line checked. I'll be happy to take a quick look if you want to PM me your BAN but I can't do more than that or open customer tickets directly.

»AT&T Direct

said by UverseTech:

Like I said in a previous post they seem to be keeping the speeds down on purpose so they keep people from using the multitude of Internet video options.

I don't see your contribution helping in anyway nor do I understand your username as you clearly must not be a Uverse Tech currently. Your theory of speeds being kept down on purpose is not only misleading it is flat out wrong.

--
My Blog. Because I desperately need the acknowledgement of others.

The Judd Family site!

msg deleted

Mon, 28 Jan 2013 11:57:04 EDT

anon posted : deleted by a moderator

Re: Significant outage across Southeast US?

Mon, 28 Jan 2013 10:48:52 EDT

Van posted : FYI, my service in NOLA the last few days has been very inconsistent. We have lost internet 3-4 times the last 2 days and our speeds go EXTREMELY UP and VERY LOW during the day.

I have 12m speeds and one minute I am downloading at over 20 and then suddenly it is down to 2.

Weird

Re: Significant outage across Southeast US?

Sat, 26 Jan 2013 09:38:03 EDT

anon posted : Ours in SC (north of Columbia) is out since Mondaynight. I hired tine Warner now to install new internet and i get out of att. No clue how long it will take them to fix it. It's been almost a week

Re: Significant outage across Southeast US?

Fri, 25 Jan 2013 21:25:07 EDT

DonBrady posted : I never lost service here in Cary.

Re: Significant outage across Southeast US?

Fri, 25 Jan 2013 19:05:49 EDT

esteeze posted : Another outage when we got home today - all services affected. Rebooted RG and all seems to be working. I don't think they have all of their issues fixed yet.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 23:32:57 EDT

skj posted : Since this is not the Time Warner forum, let's please get back to posts related to U-verse. Thanks.
--

Reality is the leading cause of stress among those who are in touch with it.--Jane Wagner

msg deleted

Thu, 24 Jan 2013 23:23:11 EDT

anon posted : deleted by a moderator

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 23:05:35 EDT

AngryDallas posted : Yup!

That's Time Warner Cable for you.

When I opened my browser, it redirected me to a big TWC page with all their security agreements and fine prints - saying how I violated their rules and the user's agreement.

The only way for me to get back on the net is to call a number for 'counseling' with their security department and then,

go to a TWC webpage and download THEIR programs which I had to install to scan my entire computer and then it will send the results of the scan to TWC.

If they find the results of the scan to their satisfaction, then I would be allowed back on the net

F them! I dropped them that same day!

A few months later they started calling me, begging me to go back to TWC at double the speed I had at 1/2 the price I was paying.

TWC Road Runner advertises fast download and upload speed so you can get your movies and music faster but if you were to use it, they will mark you a trouble maker.

I wasn't using any torrent programs nor was I uploading spyware.

I did a Windows SP update which was a 800MB download and I uploaded several vacation videos to an online file host (which I was paid for, not one of those free ones like Megaupload) for my friends and family to access them.

I have friends with TWC that run torrents and p2p 24/7 yet they never gotten flagged.

Finally, not every file on p2p and torrents is illegal;

many college students and companies use p2p to share important files.

You can only attach so much on an email; sometime you have to send files bigger than your email will allow.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 16:26:28 EDT

anon posted : "they said I violated their security rules by downloading illegal files and uploading viruses."

WHAT??!

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 14:35:26 EDT

KillRoy posted : Was able to get the XBox Live back connected. Over at the AT&T Community Forums someone posted about 30 minutes ago they did the power re-boot even though over at the Xbox Live Status site still had the warning up and not yet fixed. They said it came back as MTU 1500 and signed in just fine. I tried it about 15 minutes ago and yes...was able to sign into LIVE as well.

On the modem/gateway before the ethernet light would blink a few times...stay solid for about 2 seconds and blink again for about 3-4 seconds. Now it's a steady blinking.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 14:28:20 EDT

Metatron2008 posted : Ya know, if you had problems with cable you could try calling and asking that they run new lines from your house to the pole if you became a subscriber again. That actually helps a lot more then you think...

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 14:13:52 EDT

AngryDallas posted : To the person who says we should cancel UVerse.

The only thing I have here in this part of Dallas is AT&T and Time Warner Cable.

I don't even have Verizon FiOS or Verizon Internet.

I wish I could get FiOS here but if I move a couple of miles up the street into Plano, then I can get FiOS.

I used to be with TWC and their Road Runner service is worse than AT&T!!

Plus they shut off my internet several times after I did a big Windows Update or uploaded home videos I took on my vacation to YouTube or to a online host service so my friends and family can have access to them;

they said I violated their security rules by downloading illegal files and uploading viruses.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 13:58:30 EDT

cramer posted :

I am very inferiorated

Best typo EVER!

Does the modem sync at all? The outage was with DHCP/Authentication preventing you from actually getting anywhere, but the VRAD was syncing without any issues.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 13:49:10 EDT

esteeze posted : Our outage has been intermittant. Had a long one Tuesday evening, and another shorter one last night (Wed). I have one local relative who had outage from Monday - Wednesday; another one with no outage at all.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 13:02:33 EDT

JoshvanHulst posted : I am a new U-verse customer as of 01/23/2012 and still my service has not been turned on since I switch over from traitional High-speed Internet DSL Pro speed. I am very inferiorated that they will not send a tech to come to my property to confirm that my line is not active. My service was supposed to be turned on seemlessly as my home-phone & ADSL service was turned off on the same day. They will not send a tech to install the Network Interface Box because they call they need to wait for the outage to be resolved first.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 12:26:58 EDT

cramer posted :

"We'll issue credits to customers we know were impacted based on the length of their outage. ... if after 60 days, you don't see a credit, please give us a call."

Um, bull****. The only way they'll know you were down is if you called and complained. Yes, we'll look at the records on the server that was dead to tell when you dropped off the network. Oh, wait a minute... (now some poor schmuck has the joyous job of writing the script to process TBs of (unreliable) log data from hundreds of thousands of VRADs to find the ports that had their dot1x authentication expire because of the outage, then find when they came back online. Then chase those ports back to the customer, so billing can screw up the credits. *sigh*)

If you wait 60 days, they'll be no records left of what happened -- also, 99% of those affected won't remember to check in 2 months.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 12:20:29 EDT

UverseTech posted : No Van, specifically to champmom, comcast is in her area. You could still detach the internet portion and go to cable even on a bad day its probably many times faster. The 18Mb for $30/mo is in your area

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 12:08:51 EDT

Van posted : Why can you fail to see it when people tell you all the time why they continue to pay so much for so little? Like myself?

I don't have another option. Cox here is absolutely and utterly atrocious and the customer service is frankly on another level of incompetence than AT&T which is saying a hell of a lot.

I had Cox for years and went through living hell as do most down here with it.

Only one other provider for TV/Internet....that's it....UVerse.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 12:05:58 EDT

UverseTech posted : Then cancel. For 49/mo with a 30Mb DL you have comcast. Maybe they are not the best at customer service but their internet speeds alone are better than a top tier uverse profile anywhere, plus you get a descent amount of channels. The only thing stopping you is you.

I really fail to see how so many people cannot see that uverse is so little for so much. A 24 Mb maximum internet DL speed is not acceptable in this day and age, and if enough people defect I would bet these magic speed options would change.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 11:56:24 EDT

ChampMom posted : you can try all you want, promise. Been handling the issues the past 3 days. If you don't believe me, I can direct you to MANY customers who tried the "I will cancel approach" :)

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 11:54:10 EDT

UverseTech posted : Only if you lay down and take it.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 11:51:29 EDT

ChampMom posted : There is going to be a flat refund provided to all customers impacted by the outage. Calling retention will do no good at this point.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 11:48:27 EDT

UverseTech posted : Thats why I put CRC #, they actually accomodate a reasonable request thats their job.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 11:41:52 EDT

ChampMom posted : sure, you go ahead and call and tell them what they want. You will be holding for 2 + hours.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 11:31:23 EDT

UverseTech posted : I would definitely rely on anything automatic. Make sure you call and tell them what you want. CRC (customer retention center) #800-928-6878.

This is the result of a poorly maintained infrastructure, bottom line. Wonder how the fanboys will try to spin this.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 11:01:15 EDT

Van posted : »forums.att.com/t5/Features-and-H···/page/19

"Hey all, As you may have seen, U-verse service has been restored for the vast majority of our customers affected by the outage. We expect any remaining customer issues will be resolved this morning. We will provide a credit to customers who were affected. We know our customers count on their U-verse service and we apologize for the inconvenience.

We'll issue credits to customers we know were impacted based on the length of their outage. The credit will automatically appear on your bill within 30-60 days. You don't have to call about the credit now, but if after 60 days, you don't see a credit, please give us a call.

Thank you very much for your patience and updates in this thread."

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 10:43:44 EDT

Van posted : I must admit...I did not know a thread I started would ever hit 10k views :D

The power of UVerse hatred

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 10:31:03 EDT

lokee posted : service came back last night but now internet speeds are slow about 1/2 of what I should be getting.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 10:06:37 EDT

sempergoofy posted :

said by sempergoofy:

One of my two Uverse voice VOIP numbers is out. But only one of the two. TV seems to be working.

I don't want to reboot the gateway to see if it fixes anything fearing I will be worse off.

My voice number that was down last night is back up this morning with no (known) reboot of the gateway.

I have been having some spotty Internet connectivity this morning.

Edit: Correction. I just checked the gateway and see this:
Time Since Last Boot 2 days 9:23:21
--
nohup rm -fr /&

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 09:45:29 EDT

AngryDallas posted : Where in North Dallas are you?

I'm in far North Dallas near the Collin County/Dallas County line just below where Plano begins and my service came back on early Wednesday morning.

Re: Significant outage across Southeast US?

Thu, 24 Jan 2013 08:49:49 EDT

netboy34 posted :

said by Babbred:

We're here in north Dallas, and we haven't had service since Monday night. I have a technical question. Our TV screen shows solid blue, the AT&T logo, and the message, "client initiation failure" with the option to "quit client". Is this a hardware or software glitch?

Just means the box cannot contact AT&T servers to verify that it is an authorized box. Once internet comes back, you can restart the box and it should be fine