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Spring Mills, PA

1 recommendation

reply to Kuron

Re: [connectivity] continued dropped lines and slow connections

hmmm, never heard of a line just dropping from working great to acting like crap. in this instance, i will not calculate distance based on attenuation, since that is likely off.

looking at stats, your line is, well, to state the obvious, doing horribly. since you say you haven't changed anything in the house, gonna rule that out.

suggestions to follow (in this order):
-unplug every device from the wall jacks. this may seem odd, but maybe something just decided to go bad all of a sudden. see if line stats improve. if not;
-get verizon to send you a new modem. sometimes they go bad for no apparent reason. if new modem doesn't help;
-call verizon, and insist you need a tech sent out, because if the above doesn't fix it, then there IS a wiring issue.

if the regular department keeps saying nothing is wrong, call 1-866-376-3216, and enter 0 for extension. note: this department may require a little nagging to get them to pull up your account, but once they do, they are generally good about getting issues fixed.