| [Voip.ms] porting land-line number from verizon i am trying to port my land line number away from verizon to voip.ms and am having problems.
according to voip.ms:
We have been given more information regarding this rejection: "Rejected by Verizon: LNP requests with multiple BTNs not eligible for UNE in state: NY". Actually, this is the second rejection of this type we have seen. It may be a new thing with Verizon. They're stating that there are multiple BTNs listed on the account and that is what is preventing the port. Please contact them to clarify this rejection so we may continue with the porting request.
LNP? UNE?
of course, voip.ms have no such thing as telephone support (odd for a telephone service provider, voip or otherwise), so this is all via email.
they have claimed this exact thing twice.
according to verizon, there is nothing on my account that would prevent the number from being ported away.
they have indicated the account has only one BTN and that it is a stand alone number - not being billed together with another number.
in fact, they state there is not even a record of a port request on my account at any time.
so: what's really going on?
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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| more feedback from voip.ms:
Thank you for contacting Verizon. However, it is important to note that we have been porting many numbers from Verizon for a long time, they are one of the top most uncooperative carriers.
They might act good to the customer but the estate rejections to our carrier for many reasons. There is no reason why our carrier should not send the order to Verizon if that is what is on the bill.
Also, the rejection Cannot come from our carrier, we wish to have your number with us as much as you do so there is no reason why we nor our carrier should reject the port or send it incorrectly when we have been doing this for a long time.
If the losing carrier rejected this order for partial port, it is important to submit the proper information that lists that this is not a partial port and that the BTN submitted is the correct one, we can do this by having the CSR copy which can only be given by Verizon to the customer. The CSR lists the number to port and its information along with the BTN. Verizon HAS given this information to their customers in the past, it cannot be given to anyone else since any other person is the owner of the account, not the gaining carrier.
Also, carriers usually do not save records of rejected orders so obviously they will not see our carrier's order.
Please obtain this information and we will be happy to resubmit this order.
does anyone know what the "proper information" is that voip.ms is requesting?
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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Reviews:
 ·Callcentric
| said by VoIP.ms :... we can do this by having the CSR copy which can only be given by Verizon to the customer. The CSR lists the number to port and its information along with the BTN. Verizon HAS given this information to their customers in the past, it cannot be given to anyone else since any other person is the owner of the account, not the gaining carrier.
By my read, they're asking you for a copy of your CSR, or Customer Service Record. |
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| i called verizon yesterday and spoke with about 10 people.
nobody there claims to know what a customer service record is.
one person indicated that they can write me a letter with my account, btns, services, etc.
i am hoping that is sufficient.
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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| said by horacebork:i called verizon yesterday and spoke with about 10 people. nobody there claims to know what a customer service record is.
Verizon surely does have customer service records.
If you call Verizon and seem to be talking to fools, politely hang up and keep calling back at one-hour intervals. You will eventually reach someone competent.
Here is proof from Verizon itself as to a cust. service record:
»www22.verizon.com/wholesale/glos···e_record |
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 VexorgTR
join:2012-08-27
Sheffield Lake, OH
kudos:1 | reply to horacebork
CSR??
Is that sort of like sending a recent invoice like we do for CallCentric ports? |
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 XCOMdigitalnUllPremium
join:2002-06-10
Spring, TX
·flowroute
 ·Comcast
·voip.ms
·Callcentric
·SIPBRI
| said by VexorgTR:CSR??
Is that sort of like sending a recent invoice like we do for CallCentric ports?
A bill is not sufficient when porting away from POTS in most cases... It also depends on the carrier you are porting away from so don't start your bs.
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[nUll@dcypher ~]$ |
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 TrevIP Telephony AddictPremium
join:2009-06-29
Victoria, BC
kudos:4 | reply to VexorgTR
said by VexorgTR:CSR??
Is that sort of like sending a recent invoice like we do for CallCentric ports?
No, it's a much more detailed and to-the-point report that provides exactly every detail that's needed for a LNP request.
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I represent AcroVoice, a full service Canadian VoIP Provider.
Buy your Obihai ATA shipped from within Canada. |
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MartinMVoIP.msPremium,VIP
join:2008-07-21 | reply to VexorgTR
said by VexorgTR:CSR??
Is that sort of like sending a recent invoice like we do for CallCentric ports?
CSR is required when the invoice port failed. We do in fact, require just a recent invoice like Call Centric does. That's all we ask for if you took a second to check our customer portal. However, a small % fails, and some carriers are more of a PITA than others.
Now, we'll try to keep this thread on track, shall we? Good. I never understood why when a provider is having difficulty with a specific port, despite the fact they have ported tens of thousands of numbers, that some VoIP newbies automatically assume that the problematic party is the new carrier, instead of the losing carrier. Ahh..
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Martin - VoiP.ms |
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1 edit | reply to XCOM
totally false
it IS sufficient and for example we ported home POTS numbers to CallCentric from the biggest land line ma bell carrier in the US |
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TrevIP Telephony AddictPremium
join:2009-06-29
Victoria, BC
kudos:4 | said by Balanced2 :totally false
it IS sufficient and for example we ported home POTS numbers to CallCentric from the biggest land line ma bell carrier in the US
Which provider do you work for? How many ports have you been involved with?
An invoice is usually sufficient for simple ports, and sometimes for more complex ports. When the losing carrier wants to play hardball, however, the CSR is the answer to force them to comply.
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I represent AcroVoice, a full service Canadian VoIP Provider.
Buy your Obihai ATA shipped from within Canada. |
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VexorgTR
join:2012-08-27
Sheffield Lake, OH
kudos:1 | reply to horacebork
Re: [Voip.ms] porting land-line number from verizon Fair enough.
I'm used to Porting numbers away for Time Warner, Centurylink, ATT, and WowWay.
I figure everyone has a protocol. Normally the Authorization form and a recent invoice does it.. |
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3 edits | reply to MartinM
not sure really who to reply to .. =)
this is still a 'he said she said' thing. voip.ms claims that their carrier cannot proceed without the csr: they cannot make the port actually occur. verizon is resolute in their stance that they have no idea what a csr is.
voip.ms claims that verizon is telling them that there are multiple btns on the account and that verizon can't do a 'partial port'. verizon looks at my account and says there is one btn on my account and no other services like dsl, wireless, tv or anything. verizon techs (several of them) have claimed that there is nothing on this account that would prevent it from being ported. someone is definitely being deceitful and frankly, i'm confused as to who.
called the fcc about this issue and *they* don't even know what a csr is. the lady didn't even know what a "partial port" is. just had me file a claim to have them release my phone number on a port request.
i'm suspicious of verizon if only for one thing: every time i ask (anyone - different person each time) to provide a csr for me, they uniformly ask me: "what would you like on the csr?" so far, not a single person i have spoken to has omitted asking me this question. it's just a little too suspicious. sounds like training to me.
however, i am definitely on the short end of the stick. i don't know enough. i'm trying to talk to sensible people at verizon. this person does not seem to exist. one person seemed to come close by stating: "we have your record here on our computer, but we cannot give you that information. we can read it off the screen, but cannot provide you with a printed report."
that's almost proof that they *do* in-fact know what a csr is .. they just don't want to give it to me.
if anyone has a good 'script' or how to find the right kind of person in the right department, i would be very grateful.
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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| reply to VexorgTR
said by VexorgTR:..I figure everyone has a protocol. Normally the Authorization form and a recent invoice does it..
what is this authorization form? does verizon provide a form that i can fill out for them to permit the port?
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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| reply to Trev
said by Trev:...
An invoice is usually sufficient for simple ports, and sometimes for more complex ports. When the losing carrier wants to play hardball, however, the CSR is the answer to force them to comply.
which again gets me back to: how can i get verizon to 1) acknowledge that there is such a thing as a csr and 2) provide a copy of this report to me.
they constantly ask me what is on the csr, and then state that the bill has exactly all the information i am requesting. the links given above by larry hawkin and engineerdan are good links. when i read the information provided on those links to the person at verizon, they calmly state that all this information is on the bill.
it's all very circular, but verizon support is stalwart and resolute.
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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| reply to Larry Hawkin
said by Larry Hawkin :If you call Verizon and seem to be talking to fools, politely hang up and keep calling back at one-hour intervals. You will eventually reach someone competent.
i wish that were true. how many times should i call back? 20? 40? this is almost laughable at this point.
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".. the sofa has just vanished." ".. well, that's one mystery less." |
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| reply to horacebork
said by horacebork:what is this authorization form? does verizon provide a form that i can fill out for them to permit the port?
1) No, there is no form from Verizon. You fill out forms for the new carrier.
2) Part of the problem here is that you are trying to do work normally done by the CLEC that works for your desired new VoIP provider.
3) If you do have to talk to Verizon yourself, you need to be polite but firm. Explain that you have made many calls already, ask that the problem be "escalated" to a "Level 2" supervisor or words to that effect. You have to say escalated. Or you can ask to speak to the team that handles "LNP" or "number porting".
4) Are you registered on Verizon's website? You can probably print off a lot of your account data from the Verizon website. It may be enough.
5) If all else fails, go to the FCC website and file a porting complaint with the FCC, against Verizon. |
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1 edit | reply to Trev
said by Trev:said by Balanced2 :totally false
it IS sufficient and for example we ported home POTS numbers to CallCentric from the biggest land line ma bell carrier in the US
Which provider do you work for? How many ports have you been involved with? An invoice is usually sufficient for simple ports, and sometimes for more complex ports. When the losing carrier wants to play hardball, however, the CSR is the answer to force them to comply. Yep, that's all I had to do. I sent a scan of my most recent invoice with my signature on it, and the port went ahead without any problems, port was done in the expected timeframe. |
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