said by horacebork:
i called verizon yesterday and spoke with about 10 people. nobody there claims to know what a customer service record is.
Verizon surely does have customer service records.
If you call Verizon and seem to be talking to fools, politely hang up and keep calling back at one-hour intervals. You will eventually reach someone competent.
Here is proof from Verizon itself as to a cust. service record:
»www22.verizon.com/wholesale/glos ··· e_record