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engineerdan

join:2006-12-07
Manassas, VA
reply to horacebork

Re: [Voip.ms] porting land-line number from verizon

said by VoIP.ms :

... we can do this by having the CSR copy which can only be given by Verizon to the customer. The CSR lists the number to port and its information along with the BTN. Verizon HAS given this information to their customers in the past, it cannot be given to anyone else since any other person is the owner of the account, not the gaining carrier.

By my read, they're asking you for a copy of your CSR, or Customer Service Record.


horacebork
Premium
join:2011-03-17
09001
Reviews:
·Time Warner Cable
·voip.ms
i called verizon yesterday and spoke with about 10 people.
nobody there claims to know what a customer service record is.

one person indicated that they can write me a letter with my account, btns, services, etc.

i am hoping that is sufficient.
--
".. the sofa has just vanished." ".. well, that's one mystery less."


Larry Hawkin

@anonymouse.org
said by horacebork:

i called verizon yesterday and spoke with about 10 people. nobody there claims to know what a customer service record is.

Verizon surely does have customer service records.

If you call Verizon and seem to be talking to fools, politely hang up and keep calling back at one-hour intervals. You will eventually reach someone competent.

Here is proof from Verizon itself as to a cust. service record:
»www22.verizon.com/wholesale/glos ··· e_record


horacebork
Premium
join:2011-03-17
09001
Reviews:
·Time Warner Cable
·voip.ms
said by Larry Hawkin :

If you call Verizon and seem to be talking to fools, politely hang up and keep calling back at one-hour intervals. You will eventually reach someone competent.

i wish that were true. how many times should i call back? 20? 40? this is almost laughable at this point.
--
".. the sofa has just vanished." ".. well, that's one mystery less."