North Tonawanda, NY
·Verizon Online DSL
Eggs in one basket
Sounds like the case of the 'ole Eggs in One Basket deal and someone decided to step on the basket rather than spill an egg. I've always wondered why AT&T, Verizon and the like seem to have massive regional outages that take ages to be resolved. In the case of Verizon, it seems once a year a key router in the Northeast takes a dump and breaks about 90% of Internet access that often takes nearly a day to get fixed. I don't know if they're overdue for an outage but Verizon hasn't had their routing fail since last summer.
Granted, even redundancy is capable of breaking as seen with Amazon's hosting service many times but I'm surprised there are not some additional safeguards built in to stop huge outages like this.
The lack of communication is not very assuring though. Sometimes giving customers a technical reason for why something is down is helpful.