Smallest Physical Modem for Mediacom

Author	All Replies
rconaway8 join:2005-11-10 Phoenix, AZ	Smallest Physical Modem for Mediacom What is the smallest physical modem is Mediacom compatible.
	to forum · permalink · 2013-01-22 16:16:10 ·
MediacomChad Mediacom Social Media Relations Team Premium,VIP join:2010-01-20 Gulf Breeze, FL kudos:75	Most modems are compatible with Mediacom service. So if you were looking to get a modem with smaller dimensions you could. However, we may not be able to update the firmware depending on the model.
	to forum · permalink · 2013-01-22 18:22:11 ·

rconaway8 join:2005-11-10 Phoenix, AZ	reply to rconaway8 So what is the smallest modem you would recommend that is supported by your firmware upgrade?
	to forum · permalink · 2013-01-22 18:31:03 ·
MediacomChad Mediacom Social Media Relations Team Premium,VIP join:2010-01-20 Gulf Breeze, FL kudos:75	There is no list readily available. All DOCSIS 2.0 modems will work on our networks. Most of your DOCSIS 3.0 modems should have no troubles either, but we fully support the following: Cisco DPC3825/ 3925/ 3000/ 3208 Motorola SB6120 Netgear CG3000D RCA DHG574 Motorola SB6121 has also been known to work on our network, though we do not have manufacturer-provided firmware revisions to fully support it. -- MediacomChad Mediacom Social Media Relations Team »mediacomcable.com/CustomerSupport/
	to forum · permalink · 2013-01-22 18:45:41 ·
rconaway8 join:2005-11-10 Phoenix, AZ	reply to rconaway8 thanks.
	to forum · permalink · 2013-01-22 19:11:42 ·
Lazy Senior join:2012-01-10 Cobden, IL kudos:1	reply to MediacomChad said by MediacomChad: we fully support the following: Motorola SB6120 Motorola SB6121 has also been known to work on our network, though we do not have manufacturer-provided firmware revisions to fully support it. Chad I just gotta ask this question because so many ask about the Moto SB 6121. It is well known and easily proved by doing a little searching that the Motorola SB6120 and SB6121 share the SAME firmware image. Please Reference the PDF document right here on Broadbandreports »/r0/down···CM03.pdf On the very first page it Says: "The SB6120 and SB6121 take the same Firmware image" I have also read that the only differences are cosmetic between the 6120 and 6121 ie: different light arrangement and a little different case. So here is the BIG question: Since the Moto SB6120 and the SB6121 have the SAME firmware why does Mediacom not support the SB6121? For all practical purposes from what I have researched on the net they are the same modem, just different cosmetics.
	to forum · permalink · 2013-01-22 20:31:48 ·
MediacomChad Mediacom Social Media Relations Team Premium,VIP join:2010-01-20 Gulf Breeze, FL kudos:75	We have not built our own firmware for the modem as of yet. I do not have any further information regarding availability for it at this time.
	to forum · permalink · 2013-01-22 20:35:32 ·
Lazy Senior join:2012-01-10 Cobden, IL kudos:1	said by MediacomChad: We have not built our own firmware for the modem as of yet. I do not have any further information regarding availability for it at this time. I guess what I wanted to know if I was not clear: Why will the 6120 Firmware not work on the 6121? According to Motorola both modems use the same firmware. Somehow this just not make sense that both modems use the same firmware yet MC will not support the later (same firmware) model 6121.
	to forum · permalink · 2013-01-22 20:42:36 ·
MediacomChad Mediacom Social Media Relations Team Premium,VIP join:2010-01-20 Gulf Breeze, FL kudos:75	The 6121 will not be supported until we create our own firmware for it. At this time, there is no estimated date as to when/if this will be done.
	to forum · permalink · 2013-01-22 20:46:52 ·
poolShark join:2002-11-21 Marshall, IL	said by MediacomChad: The 6121 will not be supported until we create our own firmware for it. At this time, there is no estimated date as to when/if this will be done. So, why does Mediacom need to create their own firmware for modems? Why not just use the manufacturers supplied firmware? Creating/modifying firmware makes me think of how computer companies like HP, Toshiba, Dell, etc mess up the computers they sell by adding junk to a plain Windows installation.
	to forum · permalink · 2013-01-22 22:53:50 ·
IowaMan Premium join:2008-08-21 Grinnell, IA	Actually, Be glad they can't/ don't want to push firmware to it. Because they would i'm sure "lock it down" to prevent the less then tech savy customer know what is going on with there services
	to forum · permalink · 2013-01-22 22:56:01 ·
Lazy Senior join:2012-01-10 Cobden, IL kudos:1	said by IowaMan: Actually, Be glad they can't/ don't want to push firmware to it. Because they would i'm sure "lock it down" to prevent the less then tech savy customer know what is going on with there services This begs the question: Of what Benefit is Mediacom pushed Firmware?? I have a Moto 6121 which has worked flawlessly for 1 year. I can not see ANY benefit of having MediaCom supplied firmware. None. Maybe the MC firmware, would as you suggest, benefit Mediacom by having control of MY modem which I purchased. No thanks.
	to forum · permalink · 2013-01-23 08:14:11 ·
tsduke Premium join:2006-03-04 Waterloo, IA	reply to rconaway8 I could care less about Mediacom pushing firmware, but why can't Mediacom at least test the mainstream devices and publish a list of supported modems??? They used to.
	to forum · permalink · 2013-01-23 08:25:45 ·
Lazy Senior join:2012-01-10 Cobden, IL kudos:1	said by tsduke: I could care less about Mediacom pushing firmware, but why can't Mediacom at least test the mainstream devices and publish a list of supported modems??? They used to. Somehow I have gotten the feeling that MC wants you to rent one of their outdated modems. Docsis 2.0 and Docsis 3.0 are Standards. IMO if MC adheres to the Standard ALL modems presently on the market should work just fine. They just do not want to say that publicly. They put doubt in customers minds by saying "we do not support this modem" That way the average Joe who does not read this forum gets a rented modem......
	to forum · permalink · 2013-01-23 08:52:17 ·
tsduke Premium join:2006-03-04 Waterloo, IA	And end up with a piece of junk modem.
	to forum · permalink · 2013-01-23 08:59:56 ·
rconaway8 join:2005-11-10 Phoenix, AZ	reply to rconaway8 Good points. In this case, the reason I was interested was because the customer takes over the contract in a year and we are out of it so in this case, it was good information. But I'm glad to hear what you guys are talking about.
	to forum · permalink · 2013-01-23 10:33:20 ·
BAINCH Premium,VIP,MVM join:2003-04-02 Middletown, NY kudos:10	reply to poolShark said by poolShark: said by MediacomChad: The 6121 will not be supported until we create our own firmware for it. At this time, there is no estimated date as to when/if this will be done. So, why does Mediacom need to create their own firmware for modems? Why not just use the manufacturers supplied firmware? Creating/modifying firmware makes me think of how computer companies like HP, Toshiba, Dell, etc mess up the computers they sell by adding junk to a plain Windows installation. We don't change the manufacturer's supplied firmware. The modem requires the firmware include a supported secure key to prevent tampering. Each company keeps their own key. When we get the code from the manufacturer we have to add our key before it can go on the modem.
	to forum · permalink · 2013-01-23 11:06:24 ·
BAINCH Premium,VIP,MVM join:2003-04-02 Middletown, NY kudos:10	reply to Lazy Senior said by Lazy Senior: said by tsduke: I could care less about Mediacom pushing firmware, but why can't Mediacom at least test the mainstream devices and publish a list of supported modems??? They used to. Somehow I have gotten the feeling that MC wants you to rent one of their outdated modems. Docsis 2.0 and Docsis 3.0 are Standards. IMO if MC adheres to the Standard ALL modems presently on the market should work just fine. They just do not want to say that publicly. They put doubt in customers minds by saying "we do not support this modem" That way the average Joe who does not read this forum gets a rented modem...... We don't test every make and model of DOCSIS device in our lab. As such we can't guarantee that it will work as advertised and won't create an issue. Those devices most likely will work but we can't guarantee that. So we can't SAY we officially support it or we invite any person who has such a device and experiences a problem from attempting to hold Mediacom responsible. It is not a conspiracy to get customers to lease our modem.
	to forum · permalink · 2013-01-23 11:11:37 ·
BAINCH Premium,VIP,MVM join:2003-04-02 Middletown, NY kudos:10	reply to Lazy Senior said by Lazy Senior: said by MediacomChad: We have not built our own firmware for the modem as of yet. I do not have any further information regarding availability for it at this time. I guess what I wanted to know if I was not clear: Why will the 6120 Firmware not work on the 6121? According to Motorola both modems use the same firmware. Somehow this just not make sense that both modems use the same firmware yet MC will not support the later (same firmware) model 6121. This is a excellent point, it is the same firmware. When multiple models use the same firmware the management tool has to be updated with that info so that it understands that SB6121s can be given the same firmware file as the SB6120s (which was most likely not done.) I will check on that.
	to forum · permalink · 2013-01-23 11:21:49 ·
BAINCH Premium,VIP,MVM join:2003-04-02 Middletown, NY kudos:10	reply to rconaway8 said by rconaway8: What is the smallest physical modem is Mediacom compatible. I'm not sure anyone answered this original question. I think the answer is: Smallest overall: Technicolor DCM425 (for 20meg or slow tiers) Docsis 3.0: Cisco DPC3008
	to forum · permalink · 2013-01-23 11:31:44 ·

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