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15444104
Premium
join:2012-06-11

Fraud!

Seems like a criminal act to me. Sounds like you need to contact the CTRC and file an official complaint. Let Rodgers know what you are going to do, I can see them squirming in their chairs. LOL


TomsReports

join:2012-01-22

But the sad thing is that it is rather ordinary. I've often heard people complain that their Robellus contract got extended and they didn't remember the rep having mentioned it.



trrakmann

@telus.net

Generally: contracts can't be added/extended without permission of the client. Entry into a contract has to be by very clear verbal or in writing.
If put in a contract, the company really should be sending a copy of the contract to the consumer in order to confirm details as well as a very good reminder that they are in a contract for a specific term.
All early terminations fees must be clearly marked.

Generally: Extending a contract automatically without any notification and without a confirmation reply by the consumer confirming it, is criminal.
If you had something changed by you or the company that caused a contract extension, they have to tell you that is going to happen.

All perks(laptop/xbox/tablets) given to the consumer for signing a contract are to be pro-rated, so that if a contract is terminated early, the consumer only pays a portion of that perks termination fee, instead of the old standard of full termination fee(like $300 instead of a prorated $20).

Ontario ministry consumer complaints.
»www.sse.gov.on.ca/mcs/en/pages/default.aspx

Consumer rights pages
»www.sse.gov.on.ca/mcs/en/Pages/Y···hts.aspx

Anyone who violates the Consumer Protection Act, 2002 may be subject to prosecution Individuals violating certain sections of the act are liable to a fine of up to $50,000 or imprisonment of up to two years less one day. A corporation can be fined up to $250,000.
File a complaint
»www.sse.gov.on.ca/mcs/en/Pages/C···ile.aspx

Commissioner for complaints for telecommunications services
»www.ccts-cprst.ca/