dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
1966
share rss forum feed


torobull123

join:2009-06-20

[DSL] 300GB - Cap overage procedures?

Hello,

Say somebody is on a 300gb plan and they exceed it by 20gb in a single month. With no overages in the previous months.

I remember hearing that the balance of the overage will simply be deducted from the following month, or something on those lines. Instead of being charged the 50cent/GB overage fee.

Please clarify and confirm.



torobull123

join:2009-06-20

Lets say

Month 1 (150gb)
Month 2 (320gb)
Month 3 (150gb)

1&2 - 235gb avg.
2&3 - 235gb avg.

Based on both two month averages.... there should be no overage fee.

Is that how its done?


mactalla

join:2008-02-19
kudos:1
reply to torobull123

The way it works (unless they've changed it and I missed it) is a rolling 2-month average.

So if January you exceeded by 20gb, what happened in December? If you were at least 20gb under, then on average you still came in under your limit. Check again in February: Jan was over by 20, so stay under by at least 20 in Feb and that average will also be under your limit. In that situation you aren't charged any overage.

On the other hand, if you go over 2 months in a row (or over in one and but not under by enough in the other) then you average above your limit and get charged.


mactalla

join:2008-02-19
kudos:1
reply to torobull123

Correct.

Official confirmation should come from TSI, but certainly it worked that way in the past.



torobull123

join:2009-06-20
reply to torobull123

Thanks guys. Would be nice if a TSI rep could confirm that 2 month rolling averages, still active.



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

1 recommendation

Hello,

The rolling average is no longer in play. If I recall, the implementation of the Overage fee was when the rolling average was removed.

Regards,
Martin



d4m1r

join:2011-08-25
Reviews:
·Start Communicat..

said by TSI Martin:

Hello,

The rolling average is no longer in play. If I recall, the implementation of the Overage fee was when the rolling average was removed.

Regards,
Martin

Moreover, additional usage is billed @ 50 cents per GB. I will also remind you that all the non-unlimited packages operate under the honour system currently meaning since you are not provided with a tool to monitor your own usage, they cannot bill you for it.

I can see why people are confused though....First the "k we'll upgrade you to unlimited if you go over 1 month" (wtf), to this 2 month rolling average which at least made more sense, but all along, the big 3 actually had it right...For simplicity, overages should simply be charged at a fixed rate per GB. For once, I am glad TSI brought itself in line with it's competition.
--
www.613websites.com Budget Canadian Web Design and Hosting

InvalidError

join:2008-02-03
kudos:5

said by d4m1r:

I will also remind you that all the non-unlimited packages operate under the honour system currently meaning since you are not provided with a tool to monitor your own usage, they cannot bill you for it.

Videotron does TPIA usage tracking through their portal and TSI does their own usage tracking for xDSL.

The "honor system" is mainly about Rogers' TPIA.


d4m1r

join:2011-08-25
reply to torobull123

Yah, maybe I should have specified "all non-unlimited TSI packages on the Rogers network".....Good catch.



torobull123

join:2009-06-20
reply to TSI Martin

said by TSI Martin:

Hello,

The rolling average is no longer in play. If I recall, the implementation of the Overage fee was when the rolling average was removed.

Regards,
Martin

Thats unfortunate, it was a great system.

At least the caps have off peak hours. Which is truly helpful.

stevey_frac

join:2009-12-09
Cambridge, ON

That only applies to dsl unless I missed something...



drjp81

join:2006-01-09
canada
reply to InvalidError

said by InvalidError:

said by d4m1r:

I will also remind you that all the non-unlimited packages operate under the honour system currently meaning since you are not provided with a tool to monitor your own usage, they cannot bill you for it.

Videotron does TPIA usage tracking through their portal and TSI does their own usage tracking for xDSL.

The "honor system" is mainly about Rogers' TPIA.

I'm on Videotron and the honor system is applied. Videotron's tool is not "legally binding" for TSI in the TPIA, as I was told. They cannot prove it to be accurate is what I understand.
--
Cheers!


Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23
reply to torobull123

There's a $25 max overage fee anyhow

I think there might be a few months where I'm going to hit that, now that I only have one DSL line (so my cap dropped from 600 to 300)
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org



Prometheus

@teksavvy.com

DSL "unlimited" 300gb cap 16/1
Nov 2012: 303 GB
Dec 2012: 309

What should I keep my cap to this month (Jan)? 290 GB?
Also how much will I be charged? 1.50 per GB over?
Still a good price. I remember rogers charging $10 a GB over charge lol.



Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23
reply to torobull123

There is no averaging. You will theoretically be charged overage fees for November and December, regardless of your usage in January.

The overage fee is $0.50 per gigabyte, with a $25 maximum overage. TekSavvy has been known, however, not to bother charging small overage amounts, so it's possible you won't (or have not been) get billed for your overage for those past months.

Also, remember that you are only charged for peak bandwidth, not off-peak bandwidth.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org



news2me

@videotron.ca
reply to drjp81

said by drjp81:

said by InvalidError:

said by d4m1r:

I will also remind you that all the non-unlimited packages operate under the honour system currently meaning since you are not provided with a tool to monitor your own usage, they cannot bill you for it.

Videotron does TPIA usage tracking through their portal and TSI does their own usage tracking for xDSL.

The "honor system" is mainly about Rogers' TPIA.

I'm on Videotron and the honor system is applied. Videotron's tool is not "legally binding" for TSI in the TPIA, as I was told. They cannot prove it to be accurate is what I understand.

Have a link to that?
CRTC filing?
A post from someone at TSI?
Anything at all to back up what you said?

First I hear of this.

InvalidError

join:2008-02-03
kudos:5
reply to drjp81

said by drjp81:

Videotron's tool is not "legally binding" for TSI in the TPIA, as I was told. They cannot prove it to be accurate is what I understand.

Videotron's tool being "legally binding" is irrelevant since TSI pays Videotron based on peak aggregate bandwidth in current interim tariffs.

As for accuracy, Videotron tracks TPIAs exactly the same way they track their own subscribers and Videotron has about 15 years of experience at doing so, so the accuracy should be pretty good as long as the modem-account association is correct.


drjp81

join:2006-01-09
canada

IMHO Pretty good, isn't good enough for billing. But that's a different debate.

I was told as much by the tech-sup at TSI, when I moved to cable, that as it was (and perhaps things have changed) they could not do accurate tracking, so until such time they could, it was honor system based. I was also told that if the metering was to be enforced, I would get an "official" heads up, via e-mail I supposed.

And though I have no written info for you, I can attest that I've spilled over a bit, a few times, without a hit on my bill.

So that's how I know that the honor system applies(d).
--
Cheers!


Funky_

join:2004-06-05
Canada
Reviews:
·TekSavvy DSL

Interesting. I wish we had more information on this.

I've noticed that the Videotron tracking does not display the same amount of usage as my tracking software used in my router.

The Videotron tracker is always above what my router tells me I am using although not by much.