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DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15
reply to Gyp Thompson

Re: [Signals] COMCAST said my E2500 router is causing leakage.

It may not be the router causing the problem at all, it may be something else connected to the router, but using it as a path.

More troubleshooting is needed.

I've seen these sorts of problems caused by all sorts of things, including: loose coax connectors nearby wireless devices allow in noise; wireless routers too close to modems which then overwhelms internal RF shielding; power outlets with hot/neutral reversed causing hot chassis to ground out through the coax, etc.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.



Gyp Tompson

@comcast.net

So, what can I do on my end to troubleshoot? I don't have the tools they have nor do I have the knowledge. Should I just give comcast a call and set up an appointment for them to come out?



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

said by Gyp Tompson :

So, what can I do on my end to troubleshoot? I don't have the tools they have nor do I have the knowledge. Should I just give comcast a call and set up an appointment for them to come out?

That would probably be best. Let customer service know you were tagged for "signal leakage" inside the house.
--
Two is one, one is none. If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.


Gyp Thompson

@comcast.net

OK, I'll let them know. So are there any questions I need to specifically ask them? Or any info I need to come back and provide for you all?


ExoticFish

join:2008-08-31
Stuarts Draft, VA
reply to DrDrew

Really now ?