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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:9
reply to DrDrew

Re: [TWC] Raleigh, NC TWC - which modem is best to purchase?

"If anything, TWC learned to update customer owned modem firmware more often. As far as I know TWC does update customer modem firmware, when they update other modems of the same make and model. It's can't be requested from customer support, they can't do it, most don't even know how it's done so you get a bunch of odd and wrong answers about it. Modem firmware updates are pushed by an automated process initiated/scheduled by TWCs Engineers."

I agree totally with this paragraph.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson