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Re: Please help my 80 year old grandparents with uverse So I got it sorted, but they were incapable of explaining the following:
- Why this secondary account was created when my grandparents have no idea it exists
- Why couldn't they just use their original email.
- Why couldn't I reset the password for the original email via the web site even when it ended up that I had the right credentials to do so.
They ended up resetting the password for me manually on their end, then after that I could reset it on my own, which I found really odd. Then after setting it up on my iPhone once as an "Other..." Acccount type, it locked me out again completely via web or phone, until I tried setting it up as a standard Yahoo account on my phone as a test, then suddenly I could get into the web interface and the phone and they were getting messages on their PC.
It's like their account was stuck in purgatory someplace.
This is why I don't do business with AT&T personally. | |
 NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:9
 ·SONIC.NET
·Pacific Bell - SBC
| said by AgentPhish:So I got it sorted, but they were incapable of explaining the following:
- Why this secondary account was created when my grandparents have no idea it exists
Already explained. When setting up a new U-verse account, there is an option presented to either get a new AT&T email address, or use an existing account. Their new account was set up with the first option instead of the second option.
- Why couldn't they just use their original email.
- Why couldn't I reset the password for the original email via the web site even when it ended up that I had the right credentials to do so.
This is why I don't do business with AT&T personally.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum | |
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