Generally: contracts can't be added/extended without permission of the client. Entry into a contract has to be by very clear verbal or in writing.
If put in a contract, the company really should be sending a copy of the contract to the consumer in order to confirm details as well as a very good reminder that they are in a contract for a specific term.
All early terminations fees must be clearly marked.
Generally: Extending a contract automatically without any notification and without a confirmation reply by the consumer confirming it, is criminal.
If you had something changed by you or the company that caused a contract extension, they have to tell you that is going to happen.
All perks(laptop/xbox/tablets) given to the consumer for signing a contract are to be pro-rated, so that if a contract is terminated early, the consumer only pays a portion of that perks termination fee, instead of the old standard of full termination fee(like $300 instead of a prorated $20).
Ontario ministry consumer complaints.
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www.sse.gov.on.ca/mcs/en/pages/default.aspxConsumer rights pages
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www.sse.gov.on.ca/mcs/en/Pages/Y···hts.aspx Anyone who violates the Consumer Protection Act, 2002 may be subject to prosecution Individuals violating certain sections of the act are liable to a fine of up to $50,000 or imprisonment of up to two years less one day. A corporation can be fined up to $250,000.
File a complaint
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www.sse.gov.on.ca/mcs/en/Pages/C···ile.aspxCommissioner for complaints for telecommunications services
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www.ccts-cprst.ca/
