Topic 'Disconcerting discovery with my plan' in forum 'AT&T U-verse' - dslreports.com

Re: Disconcerting discovery with my plan

Thu, 24 Jan 2013 10:36:07 EDT

EmilGolen posted : Well, decided I've had enough cyanide and I'm going to try strychnine :).
It's unfortunate because I've had AT&T for as far back as I can remember, at least 12 years, but if they can't supply what I need then it's time to move on.
Hope it all goes well :).
Thanks for everyone's help.

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 14:00:59 EDT

EmilGolen posted : I would have believed you a few months back when it was working so well but lately it's been driving me nuts.

Thanks though, I'm sure Comcast users have stories to tell too :).

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 14:00:43 EDT

NormanS posted :

said by Paralel:

If it's Comcast, I'd seriously mull it over before switching. For me AT&T is the far lesser of the two evils.

I would find it a tough choice; sort of like choosing between cyanide and strychnine.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 13:41:45 EDT

Paralel posted : If it's Comcast, I'd seriously mull it over before switching. For me AT&T is the far lesser of the two evils.

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 13:02:18 EDT

EmilGolen posted : Unfortunately Charter does not cover me but Comcast does :).

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 13:01:30 EDT

EmilGolen posted : It just gets better and better!
Thanks

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 12:36:46 EDT

NormanS posted :

said by Msradell:

To prevent this problem and future ones change your email addresses to one of the generic email providers, so if you change ISPs, you don't have to worry about changing email addresses. That's what most people do to make it easier to follow the cheaper rates!

The 'att.net' domain is available to non-AT&T customers through a
"generic email provider": Yahoo! Mail.

Despite leaving AT&T nearly two years ago, all of my 'pacbell.net' accounts still work through Yahoo! Mail.

All of the AT&T email domains will convert to Yahoo! Mail when the customer leaves AT&T service (unless they are canceled for non-payment).
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 12:35:02 EDT

EmilGolen posted : Wow, even better news!
Sounds like my decision is a no-brainer at this point.
I'll wait for an AT&T response till Friday and if I'm not happy...
Thanks

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 12:32:13 EDT

NormanS posted :

said by EmilGolen:

Thanks for the info! I've been considering, it's just all my e-mail addy's would need to change but I may bite the bullet.

You will not lose your email addresses when you leave AT&T; they will just convert to free Yahoo! Mail in the AT&T domain you currently have. I left AT&T nearly two years ago; I can still use my '@pacbell.net' email addresses.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 12:28:58 EDT

EmilGolen posted : Great idea, I have Yahoo, maybe I'll change to that one!
Thanks

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 12:24:18 EDT

Msradell posted :

said by EmilGolen:

Thanks for the info! I've been considering, it's just all my e-mail addy's would need to change but I may bite the bullet.

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 12:18:24 EDT

EmilGolen posted : Thanks for the info! I've been considering, it's just all my e-mail addy's would need to change but I may bite the bullet.

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 12:16:45 EDT

EmilGolen posted : I understand what you are saying and it makes perfect sense.

I did try the 12Mbps service for a bit but my highest sync was marginal so that's why I'm at 6Mbps right now.

I have records of running 5.7/0.6 from Speedtest all last year (except for a few times) up to the date of the repair.

I'm just wondering what they could have changed while doing the repair to degrade my line further. My upload speed is now half what it used to be.

Thanks

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 12:14:54 EDT

UverseTech posted : Charter is in your area and internet only is exponentially faster 30Mb/4 for $30/mo for one year. You cannot touch that with anything DSL period.

Re: Disconcerting discovery with my plan

Wed, 23 Jan 2013 12:05:39 EDT

Paralel posted : It is possible that when they "repaired" the line it was discovered that the line cannot indeed reliably support a 6 Mbps service. If that is the case then the services offered to that address would have been adjusted accordingly. As such, if you call AT&T, they may force you to a lower tier to resolve this issue if the field notes indicate that the line cannot reliably provide service at the 6 Mbps level regardless of repairs due to infrastructure limitations.

Disconcerting discovery with my plan

Wed, 23 Jan 2013 08:48:39 EDT

EmilGolen posted : I've been having speed problems with my Elite 6Mbps service. Since my "repair" I'm getting at or under 4.5/0.3 where a few months ago I was getting 5.7/0.6 up/down.

I looked at my plan and now see that Elite 6Mbps is not available to me although I still have it !!!

Does this explain my downgrade in speed?

My service was spotty prior to the "repair" now it's just downright slow. I'm awaiting AT&T Direct response but I'm getting tired of messing with this, thinking I should move on.