 Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
 ·FreePhoneLine
 ·Rogers Hi-Speed
 ·TekSavvy DSL
| reply to sbrook
Re: Teksavvy to Start - BEWARE said by sbrook:It's the way ROGERS handles the cancellations. In fact it's the way Rogers handles EVERYTHING. There is a guaranteed minimum 48 hour delay to EVERYTHING. And the only thing they say is they will acknowledge the request within 48 hours. That doesn't mean they'll do anything about it ... add at least another 2 business days.
Thought i'd point out that it wasn't. It was human error. Not everything is Rogers and Bell. This immediate blame game needs to stop. Teksavvy accepting this as a simple human error on their part makes them look far more respectable to me then this constant blame game.
said by TSI Andre:Thanks... Ultimately, we messed up but doesn't mean we can't make it right 
Good job Andre for keeping on top of it.
@OP - If you don't mind me asking, why are you switching? Speed? |
|
| reply to daytime09
Thanks again Andre everything is good with Start now and the transfer has been confirmed (fingers crossed). I appreciate the above and beyond effort even for a customer who is leaving
Unfortunately yes I am switching because of the new speeds, I need the higher upload and 45/4 for an extra 15 bucks a month is too good to turn down.
I will most likely be back once Teksavvy gets everything figured out but I just dont want to wait around for it right now.
Teksavvy has been great for the 2 years I have been with them and I am sad to go |
|
 AkFubarAdmittedly, A Teksavvy Fan
join:2005-02-28
Toronto CAN.
·TekSavvy DSL
| reply to Tx
said by Tx:said by sbrook:It's the way ROGERS handles the cancellations. In fact it's the way Rogers handles EVERYTHING. There is a guaranteed minimum 48 hour delay to EVERYTHING. And the only thing they say is they will acknowledge the request within 48 hours. That doesn't mean they'll do anything about it ... add at least another 2 business days.
Thought i'd point out that it wasn't. It was human error. Not everything is Rogers and Bell. This immediate blame game needs to stop. Teksavvy accepting this as a simple human error on their part makes them look far more respectable to me then this constant blame game. Relax. He posted before TSI Andre completed his investigation. He had a much better than even money bet of being correct because most of the time it is Rogers or BHell.
--
If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility. |
|
Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 Reviews:
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| said by AkFubar:said by Tx:said by sbrook:It's the way ROGERS handles the cancellations. In fact it's the way Rogers handles EVERYTHING. There is a guaranteed minimum 48 hour delay to EVERYTHING. And the only thing they say is they will acknowledge the request within 48 hours. That doesn't mean they'll do anything about it ... add at least another 2 business days.
Thought i'd point out that it wasn't. It was human error. Not everything is Rogers and Bell. This immediate blame game needs to stop. Teksavvy accepting this as a simple human error on their part makes them look far more respectable to me then this constant blame game. Relax. He posted before TSI Andre completed his investigation. He had a much better than even money bet of being correct because most of the time it is Rogers or BHell. Relax? huh? Point was, the blame game is old. It was commendable of Andre to admit to it and it was handled.
And you can also eat your own words too. He blamed before the investigation was completed. So blaming anyone was premature. This wasn't a negative post, quit turning everything in to a trolling expedition. |
|
|
|
Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 Reviews:
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| reply to daytime09
said by daytime09:Thanks again Andre everything is good with Start now and the transfer has been confirmed (fingers crossed). I appreciate the above and beyond effort even for a customer who is leaving
Unfortunately yes I am switching because of the new speeds, I need the higher upload and 45/4 for an extra 15 bucks a month is too good to turn down.
I will most likely be back once Teksavvy gets everything figured out but I just dont want to wait around for it right now.
Teksavvy has been great for the 2 years I have been with them and I am sad to go
That CRTC decision could come any day now. Should have saved yourself the activation fee's. |
|
bt
join:2009-02-26
canada
kudos:1 Reviews:
·Start Communicat..
| said by Tx:That CRTC decision could come any day now. Should have saved yourself the activation fee's.
Could also be weeks or even months to wait for it still. |
|
| reply to daytime09
There is no activation fees lol, transfers are free |
|
Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 Reviews:
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| reply to daytime09
said by daytime09:Called Start back and now since its past the 10 day notice I now need to schedule a new install and pay the install fee again to Rogers and go 3 days without Internet
This fee you mentioned is what i meant. |
|
bbhog
join:2010-07-05
North York, ON | reply to daytime09
Doesn't it cost $65 to come back to TSI? |
|
AkFubarAdmittedly, A Teksavvy Fan
join:2005-02-28
Toronto CAN. Reviews:
·TekSavvy DSL
| reply to Tx
said by Tx:Relax? huh? Point was, the blame game is old. It was commendable of Andre to admit to it and it was handled.
And you can also eat your own words too. He blamed before the investigation was completed. So blaming anyone was premature. This wasn't a negative post, quit turning everything in to a trolling expedition.
sbrook is entitled to express his opinion without being "wrapped on knuckles" by you. You are not a moderator so let people express themselves.
--
If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility. |
|
Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 Reviews:
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| said by AkFubar:said by Tx:Relax? huh? Point was, the blame game is old. It was commendable of Andre to admit to it and it was handled.
And you can also eat your own words too. He blamed before the investigation was completed. So blaming anyone was premature. This wasn't a negative post, quit turning everything in to a trolling expedition.
sbrook is entitled to express his opinion without being "wrapped on knuckles" by you. You are not a moderator so let people express themselves. I have no gripe with sbrook, never have. I politely pointed out the wrong that was made right leading to the point that Rogers & Bell are not always to blame. I tend to agree 99% of the time with sbrook, so again find a new person you're so infatuated to follow. I'm flattered you follow me everywhere i post.
said by bbhog:Doesn't it cost $65 to come back to TSI?
I thought there were some fee's somewhere... As the OP said he supposedly has to pay an install fee a second time now. So fee's are there somewhere. TSI 'could' get a decision from the CRTC any day now (yes it could be months) but ISP hopping is a lot of work for a tiny bit more upload speed. |
|
Reviews:
·TekSavvy Cable
·Rogers Hi-Speed
| reply to AkFubar
said by AkFubar:said by Tx:Relax? huh? Point was, the blame game is old. It was commendable of Andre to admit to it and it was handled.
And you can also eat your own words too. He blamed before the investigation was completed. So blaming anyone was premature. This wasn't a negative post, quit turning everything in to a trolling expedition.
sbrook is entitled to express his opinion without being "wrapped on knuckles" by you. You are not a moderator so let people express themselves. I think TX has a fair point on this one. We don't always see eye-to-eye but in this case the Rogers sniping was a bit premature. I've been guilty of it myself...and yes, to your earlier point it's because it really, REALLY usually is Rogers' fault. Still, we should reserve judgment when we don't have all the facts.
TX and SBrook are both respected members here (as are you) so I'd say let this one go and focus on the drop-in ragers and usual trolls. Find one and I'll join you in a righteous beat-down. |
|
 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4
·TekSavvy Cable
| reply to daytime09
For starters I misread what the OP said, and having misread, quoted the fact that Rogers sets its own timescales to do anything which can foul up any plans like this in the blink of an eye including causing TPIA staff to mishandle the requests.
It happens commonly enough to be a potential reason for what happened. As it turns out, maybe it wasn't, but that isn't reason for members here to go after each other. |
|
TypeS
join:2012-12-17
London, ON
kudos:1 | Good to see TSI Andre got the ball rolling on daytime09's transfer to Start.
Just goes to show patience pays off when something goes wrong. |
|
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | I couldn't agree with you more  |
|
 dillyhammerA. Good. Start.Premium,MVM
join:2010-01-09
Hamilton, ON
kudos:9 | Nice work Andre.
Mike |
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | I try. |
|
Reviews:
·TekSavvy Cable
1 edit | Andre - I have a similar transfer I'd like to make. Should I just call in to coordinate this, or should I work through you to ensure a smooth handover?
Edit - I've called into TSI support as Start gave me a detailed list of what to do. Crossing fingers that all will be well. |
|
| Would you post this detailed list please |
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to ssherwood
Going through regular process is key as when I get involved, I disturb the peace
If there are any issues though feel free to reach out to me |
|
