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reply to tenpin784

Re: 35 Mbps package not delivering what's promised

Yeah. I had absolutely no problems before the package upgrade to the 35Mbps. So maybe it's some kinks they have to work out, but I'm hoping to get this resolved because we had no issues before all of this. It puzzles me but hopefully I can get it fixed soon. Thanks I'll report back if we figure out the issue.

Alright. I figured I'd send an update. It turns out that after my upgrade to the new modem nothing had changed. After having 2 different calls to their tech support and then having an actual tech come out for a trouble call, we've determined that it has absolutely nothing to do with my hardware, and that apparently Metrocast is having issues with their servers in my area and that they aren't sure when it will be fixed. As of yesterday I was told that they were working on it for a week already trying to fix the issue. Frustrating on my end because tonight I'm getting ~200 ms ping, 1.xx Mbps DL speed, and 1.xx Mbps upload speed. Also frustrating knowing we pay $70 a month for the top tier package and can't even get $5 worth of use out of it.

Got Helix?
Putnam, CT
Those types of issues once identified are not an immediate fix.
Usually requires some hardware ordering and pre-planning. From what I remember it took 2-3 weeks here.