reply to Paralel
Re: Disconcerting discovery with my plan I understand what you are saying and it makes perfect sense.
I did try the 12Mbps service for a bit but my highest sync was marginal so that's why I'm at 6Mbps right now.
I have records of running 5.7/0.6 from Speedtest all last year (except for a few times) up to the date of the repair.
I'm just wondering what they could have changed while doing the repair to degrade my line further. My upload speed is now half what it used to be.