I'm not from Canada but I can't believe it'd be that much different than here in the States. Every year before my renewal I call up and tell them I'd like to cancel, then they send me to the retention dept where I tell them its too expensive. At that point they offer me half off for a year and the service keeps on rolling. Just be ready to either go through with the cancellation or cave in based on if they make the offer or not. Good luck.
