Think it is hit or miss. I had to be home when I had Electronic Box installed (same deal, Videotron for 10+ years) but my buddy who signed up did not require a tech visit
TSI Andre Got TekSavvy? Premium,VIP join:2008-06-03 Chatham, ON kudos:8
reply to petecool What you currently have for services with Videtron at the time you order ours will dictate whether or not a tech is needed. Example, if you have Videotron Internet and you are switching to us, a tech is not needed.