is out of the office today but him or Steve should be back tomorrow and can follow up with you directly. Alternatively you can open a ticket with our support team by calling 866-491-7221 and someone in our support team would be able to assist.
It looks like there is a little packetloss at the first hop. Are you directly connected to the modem or using a router? Is that wired or wireless? Are there any other data transfers or anyone else using the connection while it is occurring?
Will work for reviews.