US Cable Support > Time Warner Internet Services > Do you regret switching to Time Warner Internet?

reply to audia5

Re: Do you regret switching to Time Warner Internet?

reply to audia5
I had Windstream DSL (12Mbps/0.65up) for 4 years. My service (other than the terrible upload speed) was flawless until this past Summer. We had horrible storms all over the region that did a number on all of the utilities. After that my speeds started getting bad. From 6pm until 11pm almost every night my speeds dropped to around 2Mbps. It eventually got to the point that I couldn't watch a Youtube or Amazon Prime video due to constant buffering. I had TWC installed this morning. So far it has been significantly better than my DSL was (even before the storms). I'm paying for 15/1 and consistently getting 20+/1, and I got a $100 Visa gift card for switching. My bill is also $5 cheaper a month. I'm hoping this maintains throughout the night when everybody gets on.

/fingers crossed

reply to audia5
Switched two years ago from Verizon DSL that was 1/2 the speed the OP mentioned. Can't imagine going back to DSL. Thinking about upgrading from Turbo to Extreme actually.

reply to audia5
I was forced to switch because Adelphia died when TWC took over. :P Also, I have no other cheap broadband services where I live (no DSL (e.g., 20K ft.) and FIOS in both the Verizon areas).

reply to audia5
I have no regret at all. From using Optimum Online, to Verizon DSL - TWC has been great, ever since they did Node Splits and going to Docsis 3.0
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It's ok to say, 'I don't know'. It's even better when someone takes the time to explain what you, 'don't know'.

reply to audia5
I made the call today as well. I've been using verizon dsl for 13 years 3/768 & damn if I ever got less than 2.8 / 740 3 times in all of those years. My building just got cable like 4 months ago, been waiting for 25 years / hence the 30 some odd direct tv dishes on the roof. But 3 megs doesn't cut it for netflix / gaming & VoIP calls just don't get thru, etc... Just ordered the 30/5 Extreme, I hope its all its cracked up to be. I'm in north brooklyn / Williamsburg, there's some fios around just not on my block. Looking forward to the extra bandwidth & cutting my direct tv bill from ultimate 149$+ to basic & using netflix more often

Voice over IP calls not getting through is more likelya firewall or port blocking problem. Both are fixable. VoIP does not use much bandwidth. Near max is PCMU with a 64 kilobit per second bidirectional stream bitrate. Add a little for overhead and loss(depending on line quality). When my old Verizon DSL line wasn't jittery or dropping packets like flies(got rarer and rarer), VoIP worked fine. Even when it was, more fault tolerant codecs still sounded ok much of the time. I had less than 1mbps down for actual speed, most of the time. Even if your line is jittery, calls should still connect. They just might sound like crap and be unusable. That being said, I like my TWC service. None of the above issues.

Oh and voice over IP worked just fine way back when Time Warner Cable had 3 megabits down and 384 kilobits up. Never had an issue because the line quality was very good
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A fool thinks they know everything.

A wise person knows enough to know they couldn't possibly know everything.

There are zealots for every OS, like every religion. They do not represent the majority of users for either.

reply to audia5
Wondering exactly what percentage of the U.S. population, has a choice of multiple ISP's ?
[dis-counting any twisted copper nonsense]

Just a wild azz guess......but i'd say 5% at best

reply to audia5
I don't regret switching, But my mom and Aunt sure do. They have only been hooked up since October of 2012, they have received no paper bills, they have been disconnected once. They have to keep calling the office to get there balance to pay there bill. And to this day, they still have not got anything straightened out. Even a new account was created with the correct address. They were even billed for the non-return of the equipment. Even though they were using the equipment on the new account #.

All this is due to an error when there account was set up. the CS rep put the wrong address down on the account # and the work order. I spent an hour an a half "02/19/2013" on the phone with " Julio" trying to give them some assistance. So yes they regret switching to TWC.
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Fremont, Ohio Weather
»www.Fremont-OH-weather.com

reply to Selenia
I agree the v dsl did get more solid with time, there are 2 settings on the vonage control panel 64kb & 96kb I believe, but regardless the line was always saturated when someone in the house was watching netflix / youtube, calls didn't get thru & online gaming latency, horrific and unplayable. But all is well now, getting 30/5 down consistently, its a heck of a lot more than I'll need for the next few years, but its better to have extra and not need than to need and not have, well, at least for me.

You need a smarter router that will "reserve" bandwidth for the VoIP

TWC as opposed to what? A flaky DSL connection since I'm miles from the CO? No I like TWC internet.