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MartinM
VoIP.ms
Premium Member
join:2008-07-21

MartinM to MaxSc

Premium Member

to MaxSc

Re: Voip.ms voicemail dropping messages

Montreal and Chicago received a software upgrades a few days ago. Looking at the developer log, I see that it's something under investigation, and hard to replicate. I understand your disappointment but your issue is not being ignored at all. You will receive an update. Also, make sure your test is at least 5-6 seconds, the voicemail system usually discards very short messages.
MichelR
join:2011-07-03
Trois-Rivieres, QC

MichelR

Member

said by MartinM:

Also, make sure your test is at least 5-6 seconds, the voicemail system usually discards very short messages.

I like that. I've always hated having to check my voicemail only to hear the sound of the phone hanging up.
MaxSc
join:2013-01-23
Milton, ON

MaxSc to MartinM

Member

to MartinM
I changed nothing and now it works this morning, thanks Martin
MartinM
VoIP.ms
Premium Member
join:2008-07-21

MartinM

Premium Member

said by MaxSc:

I changed nothing and now it works this morning, thanks Martin

We have changed a few settings in the voicemail settings of the servers, please keep me updated if you run into the same issue again.
Viper359
Premium Member
join:2006-09-17
Scarborough, ON

Viper359 to MartinM

Premium Member

to MartinM
Since my issue is in relation to your comment, has something changed with the voicemail system? Until very recently, I never received VM with hangups, now, it seems I get every one of them. Nothing more annoying then listening to a hang up. I am on the Montreal server fyi.
MartinM
VoIP.ms
Premium Member
join:2008-07-21

MartinM

Premium Member

said by Viper359:

Since my issue is in relation to your comment, has something changed with the voicemail system? Until very recently, I never received VM with hangups, now, it seems I get every one of them. Nothing more annoying then listening to a hang up. I am on the Montreal server fyi.

The minimum message length was temporarily relaxed on a few servers for diagnostic purposes. It will be configured back to a few seconds once we close our investigation. This can lead your voicemail to save very short messages of people hanging up after the tone for a few more days. We apologise for the inconvenience.
Viper359
Premium Member
join:2006-09-17
Scarborough, ON

Viper359

Premium Member

That's fine. I just wanted to confirm it was something you did, and not something I did. I was playing around in the settings not too long ago. I was dreading the thought of going through everything again, looking for a silly setting that I changed. I am sure we have all been there, done that!
lilarry
Premium Member
join:2010-04-06

lilarry

Premium Member

said by Viper359:

I was dreading the thought of going through everything again, looking for a silly setting that I changed. I am sure we have all been there, done that!

Welcome to my daily routine.
mbourd25
join:2005-09-14
Hammond, ON

mbourd25

Member

My voicemail greeting message has disappeared for me from the montreal2 server. I know the server was upgraded but was this normal? Do we have to redo our greeting message?

Thanks.
MartinM
VoIP.ms
Premium Member
join:2008-07-21

MartinM

Premium Member

said by mbourd25:

My voicemail greeting message has disappeared for me from the montreal2 server. I know the server was upgraded but was this normal? Do we have to redo our greeting message?

No, greating should be there. Did you more from another server? If so you can ask our team to move your greating/messages for you. That is, until we centralize voicemail to our new storage server in a month or two. For now you still need to have your mailbox content moved when you migrate to another server.