US Telco Support > AT&T > AT&T U-verse > Significant outage across Southeast US?

reply to Van

Re: Significant outage across Southeast US?

sure, you go ahead and call and tell them what they want. You will be holding for 2 + hours.

Thats why I put CRC #, they actually accomodate a reasonable request thats their job.

There is going to be a flat refund provided to all customers impacted by the outage. Calling retention will do no good at this point.

Only if you lay down and take it.

you can try all you want, promise. Been handling the issues the past 3 days. If you don't believe me, I can direct you to MANY customers who tried the "I will cancel approach"

Then cancel. For 49/mo with a 30Mb DL you have comcast. Maybe they are not the best at customer service but their internet speeds alone are better than a top tier uverse profile anywhere, plus you get a descent amount of channels. The only thing stopping you is you.

I really fail to see how so many people cannot see that uverse is so little for so much. A 24 Mb maximum internet DL speed is not acceptable in this day and age, and if enough people defect I would bet these magic speed options would change.

Why can you fail to see it when people tell you all the time why they continue to pay so much for so little? Like myself?

I don't have another option. Cox here is absolutely and utterly atrocious and the customer service is frankly on another level of incompetence than AT&T which is saying a hell of a lot.

I had Cox for years and went through living hell as do most down here with it.

Only one other provider for TV/Internet....that's it....UVerse.

No Van, specifically to champmom, comcast is in her area. You could still detach the internet portion and go to cable even on a bad day its probably many times faster. The 18Mb for $30/mo is in your area