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ChampMom

join:2013-01-24
Goldsboro, NC
reply to UverseTech2

Re: Significant outage across Southeast US?

sure, you go ahead and call and tell them what they want. You will be holding for 2 + hours.

UverseTech2

join:2012-08-04
Thats why I put CRC #, they actually accomodate a reasonable request thats their job.

ChampMom

join:2013-01-24
Goldsboro, NC
There is going to be a flat refund provided to all customers impacted by the outage. Calling retention will do no good at this point.

UverseTech2

join:2012-08-04
Only if you lay down and take it.

ChampMom

join:2013-01-24
Goldsboro, NC
you can try all you want, promise. Been handling the issues the past 3 days. If you don't believe me, I can direct you to MANY customers who tried the "I will cancel approach"

UverseTech2

join:2012-08-04
Then cancel. For 49/mo with a 30Mb DL you have comcast. Maybe they are not the best at customer service but their internet speeds alone are better than a top tier uverse profile anywhere, plus you get a descent amount of channels. The only thing stopping you is you.

I really fail to see how so many people cannot see that uverse is so little for so much. A 24 Mb maximum internet DL speed is not acceptable in this day and age, and if enough people defect I would bet these magic speed options would change.


Bill Neilson
Premium
join:2009-07-08
Arlington, VA
Why can you fail to see it when people tell you all the time why they continue to pay so much for so little? Like myself?

I don't have another option. Cox here is absolutely and utterly atrocious and the customer service is frankly on another level of incompetence than AT&T which is saying a hell of a lot.

I had Cox for years and went through living hell as do most down here with it.

Only one other provider for TV/Internet....that's it....UVerse.

UverseTech2

join:2012-08-04
No Van, specifically to champmom, comcast is in her area. You could still detach the internet portion and go to cable even on a bad day its probably many times faster. The 18Mb for $30/mo is in your area