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Paralel

join:2011-03-24
Michigan, US
kudos:4
reply to alana

Re: Retention phone number, price increases and Comcast

At the main prompt for the Voice Response System, just say "Rententions" and it will immediately put you through, no more hoops.


alana

join:2009-10-20
Crystal Lake, IL

Thanks Paralel - I got right in.
The rep was very nice. However since Comcast placed the pending number port order for next week, she couldn't get in to see how she could change my $$. Right now, I get $41 off of my TV and Internet. And I am paying $25 for the reduced minutes on the phone.

She guessed that she really couldn't do much more than what they are doing now. She provided *her* e-mail address so once my new service is up, I can e-mail her to cancel. She did state that she didn't want to loose me as a customer so it wasn't just sending me off.

/alan