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cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:8
reply to Bill Neilson

Re: Significant outage across Southeast US?

"We'll issue credits to customers we know were impacted based on the length of their outage. ... if after 60 days, you don't see a credit, please give us a call."

Um, bull****. The only way they'll know you were down is if you called and complained. Yes, we'll look at the records on the server that was dead to tell when you dropped off the network. Oh, wait a minute... (now some poor schmuck has the joyous job of writing the script to process TBs of (unreliable) log data from hundreds of thousands of VRADs to find the ports that had their dot1x authentication expire because of the outage, then find when they came back online. Then chase those ports back to the customer, so billing can screw up the credits. *sigh*)

If you wait 60 days, they'll be no records left of what happened -- also, 99% of those affected won't remember to check in 2 months.