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horacebork
Premium Member
join:2011-03-17
09001

horacebork to Mango

Premium Member

to Mango

Re: [Voip.ms] porting land-line number from verizon

mango

i really appreciate you helping to delve into the problem. one-by-one:

1. i will drop *all*verizon*service* as soon as the port is complete. they have been nothing but a headache from the start.

2. i have *no*other*landlines or ANYTHING with verizon. used to have dsl, and that was dropped 2 years hence. the *only* thing i send *any* money to verizon for is my *single* land line.

(#2 is the crux of the problems: voip.ms' carrier claims verizon is telling them this is a partial port and they won't have a btn if they port this number away. verizon tells *me* there is only the single land line number and it can be ported at any time.)

Trev
AcroVoice & DryVoIP Official Rep
Premium Member
join:2009-06-29
Victoria, BC

Trev

Premium Member

said by horacebork:

1. i will drop *all*verizon*service* as soon as the port is complete. they have been nothing but a headache from the start.

Did you tell this to voip.ms?

I think your problems will be resolved if you provide voip.ms a list of ALL numbers on your account, itemized as "please PORT these numbers: a, b, and c; please DISCONNECT these numbers: d, e, and f"

Once Verizon has this entire list on the port request there won't be any stranded numbers and no need to designate a new BTN.

Disclaimer: I have far more experience with Canadian porting than I do American porting, so I could be off base here... but that's how I would arrange such a request when Bell or Telus are playing dumb.

horacebork
Premium Member
join:2011-03-17
09001

horacebork

Premium Member

trev

again.. if i had other numbers, i would have provided them to voip.ms.
this entire problem is 'he-said-she-said' with yours-truly in the middle.
re-read the thread and you'll see what i mean.

Trev
AcroVoice & DryVoIP Official Rep
Premium Member
join:2009-06-29
Victoria, BC

Trev

Premium Member

There's no secondary number that gives you a double ring or anything like that?

horacebork
Premium Member
join:2011-03-17
09001

horacebork

Premium Member

trev

not a single blessed thing like that.
as far as i can tell on my bill (and what i've been paying for all these years)..
and as far as anyone at verizon will tell me (and seems to be correct)..
there is only the one number on my bill.

let's put it this way: if there is a second number on my account, i have no idea what the number is, who's paying for it and where it rings.

suppafly
Premium Member
join:2009-11-27
97000

suppafly to horacebork

Premium Member

to horacebork
Hello Horace

It is in the case of these rejections that our underlying carrier who is handling this specific port for us is requesting a copy of the CSR (Customer service record), or at least the specific customer´s name and address as it is listed on their CSR to lower the chance of receiving a rejection from the current provider.

Sometimes one can not get clear answers from the current provider because most of the first level service representatives may not be familiar of how porting works where something is rejected.

On these cases is recommended to request politely to be transferred directly to their porting department (sometimes called LNP department, for local number portability) and then request them the information from this number to assure a port out. I can not think there may be one LNP department from any provider where they would not know what an actual Customer Service Record is when their own website mentions it.

We apologize for this inconvenience however we can resubmit as soon as the CSR (or the information on it) is provided, to assure the current provider does not reject it again

I will handle any more questions you may have via your existing tickets of this porting request.

Regards

horacebork
Premium Member
join:2011-03-17
09001

horacebork

Premium Member

suppafly
said by suppafly:

... I will handle any more questions you may have via your existing tickets of this porting request.

i really appreciate you offering to go to bat for me at voip.ms.
i have pm'd you with the ticket numbers and voip.ms contact.
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