| reply to yyzlhr
Re: Ridiculous charge for lost FIOS cable box! It's about $95 off as I do have the remote. if they said it was only $100 I would bite the bullet, but we all know they will be basing this on shipping a refurbished unit if I asked for a replacement box. |
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Reviews:
 ·DIRECTV
| reply to yyzlhr
Doesn't your home owners policy include theft?
If it does file a claim.
You MUST pay the listed price, as the terms of your agreement are included in your contract with Verizon. Doesn't matter whether it is a old or refurbished box or not, you agreed to pay when you started service.
I would also call the contractor and see if you can get them to pay for the box. Heck send them a bill for it. If they don't respond have a lawyer send them a letter demanding payment or else you will be heading to small claims court. |
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 nycdavePremium,MVM
join:1999-11-16
Melville, NY
kudos:10 | reply to NYC Guy
Instead of trying to justify why you shouldn't pay this, don't fight Verizon - fight your contractor who lost it... |
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| reply to NYC Guy
If you've had the box for three years or so you have essentially paid for it. You might want to mention this point politely in your next call to Verizon. I'm not sure it will get you anywhere, but it's worth a try.
Otherwise you might want to add the cost of the box to your small claims case against the contractor. |
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 birdfeedrPremium,MVM
join:2001-08-11
Warwick, RI
kudos:8 | said by billhere:Otherwise you might want to add the cost of the box to your small claims case against the contractor.
If you go on Judge Judy, let us know the air date. This is a show I'd like to see. 
A light joke does not indicate I don't care. I'm glad I'm not in your shoes. I wouldn't handle it well. With contractors, it's 50% up front, and 50% when done. If they can't handle getting materials in advance, they're not the folks I want working for me. |
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rody_44Premium
join:2004-02-20
Quakertown, PA Reviews:
 ·Comcast
| reply to NYC Guy
Here the cable company charges 150 for that box so verizon is pretty close. The other side of the coin means verizon now has to buy a new box to replace that box. Something they really shouldnt have to do. If i go rent a tool and i lose or break it the tool rental store doesnt charge me for a used tool. I get to buy a brand new one for them and i dont even get to keep it. |
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| I seriously doubt that Verizon is giving out new boxes as a replacement. This would definitely be a refurbished one for a model that old. |
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| reply to NYC Guy
Why should the rest of us customers have to absorb the cost of your replacement box as opposed to the one who actually lost it?
Saying "Verizon should pay for it" is actually saying "You guys should all pay for it." |
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Reviews:
 ·voip.ms
| reply to NYC Guy
Whether they replace it with a new box or a refurbished box, they're still down a box and will have to replenish to either keep their spares at an acceptable level or meet demand for their service.
They're down a box. It was in your possession when it went missing. Stop whining and pay up, then take it up with your contractor or get over it.
You will suffer if you try to take a stand against Verizon, especially when the terms of your contract with them have you severely disadvantaged. |
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 spgGrrrr
join:2001-10-31
NOT Texas! | Verizon doesn't want those boxes in circulation. A high "replacement cost" ensures they get returned. Pay the bill or return the box. The concept is simple.
--
Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote. -Benjamin Franklin |
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John W
join:2007-08-05
Springfield, VA | reply to spg
Re: Ridiculous charge for lost FIOS cable box! The idea that he should pay whatever Verizon says it is worth is just absurd. How about if they wanted $500? $1,000? $10,000? The fact is the box has an actual value, and it may or may not be what Verizon asks. He should have to pay a fair price, not whatever number the incompetent people at Verizon's business office say it is worth. (And if anyone doesn't think they are incompetent, they should go back and read some of the horror stories on this site.) |
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nycdavePremium,MVM
join:1999-11-16
Melville, NY
kudos:10 | Read the TOS and contract. This is not absurd... |
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| reply to John W
said by John W:The idea that he should pay whatever Verizon says it is worth is just absurd. How about if they wanted $500? $1,000? $10,000? The fact is the box has an actual value, and it may or may not be what Verizon asks. He should have to pay a fair price, not whatever number the incompetent people at Verizon's business office say it is worth. (And if anyone doesn't think they are incompetent, they should go back and read some of the horror stories on this site.)
He should pay what he agreed to pay. |
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| reply to John W
Thank you, that is exactly my point. 3-4 years ago they might have been giving their customers new DCT 700 boxes. We all know that isn't the case today as if they sent you one it would be refurbished.
To all of you that simply say pay the $199, I say to you in turn would you pay the same price for a used car vs. a new one? I would not be arguing with them if they asked for a more reasonable fee but to pay them $199 for this lost box is absurd! |
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batsonaMaryland
join:2004-04-17
Ellicott City, MD Reviews:
·Vonage
 ·Verizon FiOS
| reply to NYC Guy
I guess I agree. Bite the bullet and pay VZ what they want, then fight the contractor on the back end.
------------------
Had a similar deal in college - I was required to subscribe to the Wall St. Journal, and was to be delivered to the college. Never saw a single paper, so I didn't pay the bill. The distributor sent me notes saying the payment was overdue & I wrote back & said I never saw any papers. The last letter they sent me was along the lines of "we're going to sell your acct to a collection agency" -- they even went on to say how it was "people like me who make costs higher for the good customers....". They wanted $30. I wrote them a check, and was done with them. the 'principle of the thing' wasn't worth the damage I'd incur by fighting. A college-age person with a bad credit rating isn't a good thing. --Cant' remember what I told the prof about the absence of WSJ.... |
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nycdavePremium,MVM
join:1999-11-16
Melville, NY
kudos:10 Reviews:
·Verizon FiOS
| reply to NYC Guy
Your arguments on this board will not hold up in court. You can't argue contractual language for something you signed up for. It's the same thing as a car lease or car loan - you agreed to terms before receiving goods. Now you want to renegotiate the terms after you've used the goods. It doesn't work that way...
I don't like how much I pay each month for my car lease - am I going to stop payment and tell my leasing company I want a lower monthly rate? They would laugh at me, and I wouldn't have my car.
You or your contractor lost a leased cable box. That's what homeowners or business insurance is for. File an insurance claim after you pay Verizon, and stop arguing your point here.
Refuse to pay Verizon, and welcome to a long 'argument' with a collections agency.... |
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| reply to NYC Guy
Also you can't prove it was refurbished. Pay it and move on, unless you don't care about your credit rating. |
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 PoloDudePremium,VIP
join:2006-03-29
Northport, NY
kudos:3 | reply to NYC Guy
Also it does not matter if the STB was a refurb or Brand new. You were supplied with with a STB that provided the services you were subscribed to. You or your contractor were irresponsible and lost the STB. Quit your whining.
--
“My horse fights with me and fasts with me because if he is to carry me into battle, he must know my heart and I must know his or we shall never become brothers.
-Plenty Coups, Chief of the Crow” |
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 ilikemeI live in a van down by the river.Premium
join:2002-08-27
Denton, TX
kudos:1 | reply to NYC Guy
$200 is not that bad. It sounds like you should have paid more attention to what they were doing. |
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