 jjoshuaPremium
join:2001-06-01
Scotch Plains, NJ
kudos:3
 ·Verizon FiOS
| reply to nycdave
Re: Ridiculous charge for lost FIOS cable box! said by nycdave:I don't like how much I pay each month for my car lease - am I going to stop payment and tell my leasing company I want a lower monthly rate? They would laugh at me, and I wouldn't have my car.
Cars have a residual value at the end of the lease which is less than the value of the car at the start of the lease.
If you have rented the cable box for 3 years, you have paid for the cost of the cable box and the replacement cost should reflect that. |
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| Uh, no. It's not a rent-to-own program. |
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PJL
join:2008-07-24
Long Beach, CA
kudos:2 Reviews:
·Verizon FiOS
| reply to jjoshua
said by jjoshua:said by nycdave:I don't like how much I pay each month for my car lease - am I going to stop payment and tell my leasing company I want a lower monthly rate? They would laugh at me, and I wouldn't have my car.
Cars have a residual value at the end of the lease which is less than the value of the car at the start of the lease. If you have rented the cable box for 3 years, you have paid for the cost of the cable box and the replacement cost should reflect that. Your analogy does not apply. With a car, you have the choice of buying it or leasing it. You do not have that choice with an STB from Verizon. |
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jjoshuaPremium
join:2001-06-01
Scotch Plains, NJ
kudos:3 Reviews:
·Verizon FiOS
| said by PJL:With a car, you have the choice of buying it or leasing it. You do not have that choice with an STB from Verizon.
If you don't return it and you pay the fee, then you bought it. |
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| reply to NYC Guy
sory to read of ur experience. i had same problem when i used craigslist to find floor workers. stupid me. good luck. |
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PJL
join:2008-07-24
Long Beach, CA
kudos:2 Reviews:
·Verizon FiOS
| reply to jjoshua
said by jjoshua:said by PJL:With a car, you have the choice of buying it or leasing it. You do not have that choice with an STB from Verizon.
If you don't return it and you pay the fee, then you bought it. Semantics here. IMHO, this is not buying the equipment. The contract with Verizon does an option for buying their equipment. It is paying a penalty fee for breaking the contract in which it states that the equipment remains the property of Verizon, and if you don't return it, you must pay a fee. Verizon still considers themselves the owner of the equipment. If someone were to attempt to activate an STB that was never returned because it was lost, stolen or sold, Verizon will not activate service for that equipment. |
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| Let's also remember even though VZ paid probably somewhere around $200 for that equipment back when now... And have collected a lot of rental fees associated with it during the period the subscriber had utilized it...
There are other lifecycle costs associated with VZ's aggregate STB "inventory" in the hands of those subscribers.
E.g, customer support, software development, repairs, etc.
Is VZ making a profit here? Yes. Is it extreme? It doesn't seem so when you look at the lifecycle costs of their STB inventory. |
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 aaronwtPremium
join:2004-11-07
Woodbridge, VA
·Verizon FiOS
| They probably paid a couple hundred more for it. Even with bulk discounts the boxes are very expensive. Just look at TiVo. The only way they can get the prices down so low is to subsidize the cost of the box.
But ultimately, in the end, it makes no difference what a box costs. The customer signed an agreement to pay a certain amount if a box goes missing. I see no problem with it. If the user doesn't like the cost they will have to pay then they either should not have lost the box, or they should not have signed up for service. It's certainly not worth complaining continuously about it on a forum. Sure it sucks to have to pay it, but that's life. We don't get everything we want. |
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| We have gotten off topic here with the new and used car analogy I made. The bottom line is that you as a customer have the right to ask for an accommodation from VZ or any other large company. Airlines charge large fees that are written into their contracts and frequently you can get them waived or reduced if you speak to the right person and have a VALID request. What has happened here is no different so please spare me the speech that I agreed to their charges when I signed a contract. Any customer is entitled to request some help from a service provider. |
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| Then I suggest you ask Verizon and stop complaining here. Really, I feel bad that you got screwed by the contractor, but that box was your responsibility. You lost it. If you think it's worth dragging out by trying to find someone at Verizon to waive the fee, have at it.
My advice, try Twitter or Facebook where they try to put on a happy face for everyone. |
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 nycdavePremium,MVM
join:1999-11-16
Melville, NY
kudos:10
·Verizon FiOS
| reply to NYC Guy
said by NYC Guy:We have gotten off topic here with the new and used car analogy I made. The bottom line is that you as a customer have the right to ask for an accommodation from VZ or any other large company. Airlines charge large fees that are written into their contracts and frequently you can get them waived or reduced if you speak to the right person and have a VALID request. What has happened here is no different so please spare me the speech that I agreed to their charges when I signed a contract. Any customer is entitled to request some help from a service provider.
So ask the mods to lock this thread if you don't want people giving you their opinions... |
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 bohratomJersey Shore will rise again
join:2011-07-07
Red Bank NJ | reply to NYC Guy
Re: Ridiculous charge for lost FIOS cable box! This thread just proves that "personal responsibility" is dead in America. I mean if my contractor lost my Fios box Id be taking them to small claims court to recoop my loss. |
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| reply to nycdave
said by nycdave:said by NYC Guy:We have gotten off topic here with the new and used car analogy I made. The bottom line is that you as a customer have the right to ask for an accommodation from VZ or any other large company. Airlines charge large fees that are written into their contracts and frequently you can get them waived or reduced if you speak to the right person and have a VALID request. What has happened here is no different so please spare me the speech that I agreed to their charges when I signed a contract. Any customer is entitled to request some help from a service provider.
So ask the mods to lock this thread if you don't want people giving you their opinions... You you read my initial post I clearly said "Has anyone had any experience with FIOS for charges on lost equipment like this?" In plain English I was asking if anyone has had an experience with VZ on a lost cable box. I clearly did not ask for a lecture about contract law which was off topic to the subject at hand. |
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nycdavePremium,MVM
join:1999-11-16
Melville, NY
kudos:10 | Give it up and just pay up. You are not winning the hearts of members here. |
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| reply to NYC Guy
said by NYC Guy: you read my initial post I clearly said "Has anyone had any experience with FIOS for charges on lost equipment like this?" In plain English I was asking if anyone has had an experience with VZ on a lost cable box. I clearly did not ask for a lecture about contract law which was off topic to the subject at hand. Not off-topic at all as most of our experience with what VZ charges for lost equipment is what is found in our contracts. |
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| said by blue_trooper:said by NYC Guy: you read my initial post I clearly said "Has anyone had any experience with FIOS for charges on lost equipment like this?" In plain English I was asking if anyone has had an experience with VZ on a lost cable box. I clearly did not ask for a lecture about contract law which was off topic to the subject at hand. Not off-topic at all as most of our experience with what VZ charges for lost equipment is what is found in our contracts. Which post spoke about an ACTUAL charge someone received from VZ for a lost box as opposed to what was written in the contract? I am clearly asking if someone ever received a actual charge! |
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kes601
join:2007-04-14
Virginia Beach, VA
kudos:2 | Perhaps it is the subject of the post that people are responding to instead of your first post. |
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 NezmoThe name's Bond. James Bond.Premium,MVM
join:2004-11-10
Coppell, TX
kudos:1 | reply to kes601
Re: Ridiculous charge for lost FIOS cable box! My ex-wife called to get a replacement router as hers went bad (known power problem). The old one was dead and she did not see the instructions to return it anyway (and she tossed it in the trash). VZ charged her $120. She fought for three months to get the charge removed but by rights VZ were right as it was in the terms.
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