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lacquer

@comcast.net

[Wi-Fi] Motorola SB2160 suddenly fails upstream speed test

My Motorola SB 6120 is suddenly failing the upload test at speedtest.comcast.net. Here are the stats.

Downstream Bonding Channel Value
Channel ID 121 122 123 124
Frequency 567000000 Hz 573000000 Hz 579000000 Hz 585000000 Hz
Signal to Noise Ratio 38 dB 38 dB 38 dB 38 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
6 dBmV 5 dBmV 5 dBmV 5 dBmV
Upstream Bonding Channel Value
Channel ID 1 3
Frequency 30600000 Hz 37000000 Hz
Ranging Service ID 44 44
Symbol Rate 5.120 Msym/sec 5.120 Msym/sec
Power Level 54 dBmV 54 dBmV
Upstream Modulation [3] QPSK
[3] 64QAM
[3] QPSK
[3] 64QAM

Ranging Status Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 121 122 123 124
Total Unerrored Codewords 51652110 50923648 50923738 50923740
Total Correctable Codewords 0 0 0 0
Total Uncorrectable Codewords 1526 1328 1385 1522

Here is the log - I just reset the modem a bit ago:

Time Priority Code Message
Jan 24 2013 12:55:04 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:22:90:c6:5d:7a;CM-QOS=1.1;CM-VER=3.0;

Jan 24 2013 12:55:04 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:22:90:c6:5d:7a;CM-QOS=1.1;CM-VER=3.0;

Jan 24 2013 12:54:55 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:22:90:c6:5d:7a;CM-QOS=1.1;CM-VER=3.0;

Jan 24 2013 12:54:33 3-Critical I02.0 REG RSP not received;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:22:90:c6:5d:7a;CM-QOS=1.1;CM-VER=3.0;

Jan 24 2013 12:54:33 4-Error I271.0 T6 Timeout and retries exceeded;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:22:90:c6:5d:7a;CM-QOS=1.1;CM-VER=3.0;

Jan 24 2013 12:54:33 3-Critical I251.3 Registration RSP rejected unspecified reason;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:22:90:c6:5d:7a;CM-QOS=1.1;CM-VER=3.0;

Jan 24 2013 12:54:33 3-Critical I251.4 Registration RSP rejected message syntax error;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:22:90:c6:5d:7a;CM-QOS=1.1;CM-VER=3.0;

Jan 24 2013 12:54:32 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:22:90:c6:5d:7a;CM-QOS=1.1;CM-VER=3.0;

Jan 24 2013 12:54:32 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:22:90:c6:5d:7a;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:28 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:22:90:c6:5d:7a;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot from GUI/Configuration page ;CM-MAC=00:23:74:f5:ec:95;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

Can anyone help me get back my upload speed? Thanks in advance. I've tried customer service to no avail.


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
Responded to you over there.

lacquer

join:2013-01-24
Edmonds, WA
Thanks

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
reply to lacquer
Upstream channels are maxed out for 2-up bonding.