So I signed up for Turbo 15 like 2 years ago and at the time I was indeed getting around 14mbps. I don't know since when but maybe around a year ago, the speed got reduced to 10mbps. I was too lazy to care then, but now with Hulu and stuff I kind miss the old speed especially I am paying for it anyways.
So I took this screen shot and it shows my sync rate is much higher than what I am getting. And I recall years ago the sync rate was 26mbps, so clearly something has changed.
Wondering if any telus people could shed some light on it. And if there is anything I could do. The tier 1 people aren't exactly helpful. Thanks.