US Cable Support > Bright House Networks > [Internet] Slow internet speeds during the evening between 7pm a

[Internet] Slow internet speeds during the evening between 7pm a

Re: [Internet] Slow internet speeds during the evening between 7

I'm in Marion Oaks too! Hey Gary could this be the same issue as me?

reply to zalzan
Myself and my neighbors had the exact same issue. When i talked to someone higher up they said there was 3 NODES in my area that had issues with internet disconnects. The TV service was fine just the internet disconnects. Maybe they need to check your NODES in your neighborhood? Engineers Fixed our NODES finally and haven't been disconnected since they fixed the NODES.
Also I have Lightning 60/5... in the evening from the hours of 6pm-9pm during "peak times" we get download speeds of 25mb-45mb down, upload speeds always stay the same. I been sending screen shots of my speed tests results and emailing them to my local BHN REP
My Speed Test Results as you can see i can rarely hit 60 mb down in the evening
»www.speedtest.net/results.php?sh···5e&ria=0
--
Taft CA Bright House Customer Since 2003 Lightning 60/5

reply to tech4u_x86
I still getting 50 mbps down not like 60 like it suppose to be I try rebooting the modem it didn't help I live in Ocala Marion Oaks too.

Well that makes 3 people from Marion Oaks with internet issues, I wonder if this has anything to do with me

reply to tech4u_x86
I need to get with the three of you...2 I already have and the 3rd which was Zalzan please open a direct forums thread.

reply to Thenightman4

You know what I meant

A little humor is great after dealing with this crap..lol..

To the others in Marion Oaks...You both on UBEE modems?

reply to tech4u_x86
anyone had any progress with this issue? I did have some progress for a while; actually went about 4 days with no prolonged connection issues, however, it has flared up again during peak time. It started as just about a 15-20 minute event last week at around 8:45pm, but two nights ago I had 90 minutes of high latency, packet loss and constant disconnects...this is after getting a new modem and router, running virus scans, etc. Both World of Warcraft and Ventrilo were registering pings of 4000-7000 pretty regularly during this time, even when I did reboots and went with a direct connection. Also duplicated on my laptop and tablet as well, so I know its not the PC. Lasted from around 9:50 PM until around 11pm. Last night seemed fine; no issues with Netflix.
Anyway, even if I took this past week in isolation from the several weeks before that had massive peak time issues, it is still not acceptable. I can't tank any raid groups in WoW because of the disconnects. However, I am satisfied that things have gotten WAY better than several weeks ago.

reply to tech4u_x86
I also notice slowness in the evening in Michigan. No reason to pay extra to upgrade to 60 meg if the network can not give 60 meg.

reply to tech4u_x86
Yes, Docsis 3.0 uses bonded channels. BHN's Docsis 3 modems usually lock down 4 of them. If you have a docsis 2.0 or lower it will only use 1. So if the channel that is locked on gets really busy from everyone watching netflix or whatever then you are going to be dragging. Have 4 channels makes it more robust because if 1 or 2 channels are under heavy usage, then at least you have some that are not.

Can you imagine how robust and snappy it would be if we had all 8 channels bonded hehehe
--
Taft CA Bright House Customer Since 2003 Lightning 60/5 Motorola SB6141

Well I've been trying to figure out why some Docsis 3 modems are supported by BHN and some are not and from what I can tell, the supported ones are capable of bonding 8 channels while the ones that are not supported can only bond 4, such as the Moto SB6121. So, I would guess that maybe BHN intends to use 8 bonded channels in the future... which would be pretty cool. Maybe BHNtechXpert can confirm?

Some people are already seeing 6 channels bonded so I would say its safe to assume 8 will be coming our way in the future..

Also, even with a d2 modem, if your paticular channel became over utilized it would switch to a different channel that isnt as congested therefore you really shouldnt ever see a slow down due to the amount of people online (from the bhn side, cant say much for the other servers on the public internet).