US Cable Support > Bright House Networks > [Internet] Slow internet speeds during the evening between 7pm a

reply to bigdaddy

Re: [Internet] Slow internet speeds during the evening between 7

said by bigdaddy:

said by tim tim tim:

Some people are already seeing 6 channels bonded so I would say its safe to assume 8 will be coming our way in the future..

Just Checked 6 Bonded Channels.

Can I get my Upload Speed Increased now LOL

reply to BHNtechXpert
YOU may not be concerned, but when its my chief recreation in the evenings and I can't use either the game or even the voice comm software, it is a big deal to me...and when I can see the latency numbers in front of me while my character is running in place, and then get disconnected, it matters. If it were just the game lagging, I hit the Blizzard tech forums right away; if its at their end, I will usually see dozens of other posts, not to mention people complaining in game (it happens about twice a year). There have been no such occurrences. Combine that with my Ventrilo server in Texas, which i can remotely manage/reboot, having massive latency and disconnects at the same time, then the problem is neither my equipment nor my imagination.
Last night seemed to be free of issues, so I am hopeful. Tech came out yesterday afternoon just to check my equipment and all is fine there. As I said most have been brief 10-20 minute episodes, but the 90 minute one made me nervous..and shut down my gaming for the night.
I will post back if another 15 minute+ episode occurs.

marion oaks, ocala, 30 minutes now of high latency, disconnects, no connection, 4000+ ping. this is going on over a month now.

Call them and tell the CS Rep to leave a message with the Engineer Department and say Please Check the NODES in your neighborhood and check for "noise on the line" . I Had the same issue a few months back, all my neighbors had the same issue. Its now been fixed. And Make sure you are talking with your local BHN office and not the National Road Runner Help Desk, they will just do a Truck Roll to your house. Been down that road before with 5 different house calls , the problem was the NODES just like i kept telling them lol

--
Taft CA Bright House Customer Since 2003 Lightning 60/5 Motorola SB6141

reply to zalzan

»Bright House Networks Direct
There you go

reply to Tim34CA
Thanks, been through it as well now for over two months...even let them put some software on my pc and left in on for days. Even involved the BBB and the DA. The issue improved but did not go away, at which point the tech unilaterally declared the problem solved. Almost immediately after this it worsened again, and I just keep calling. They have sent several techs out again who all find nothing wrong of course at non-peak time, however, every single time I call at night they look at my line and see signal issues and packet loss, and last night they even saw the same thing happening to a neighbor. It lasts for about 2 hours every night between 8 and 11...no gaming, no streaming video, disconnects and slow browsing.
Looks like its time to dump BH for Centurylink, either that or send my documentation to the DA again, and re-open my original complaint. They were VERY interested in the case.

The last time I worked directly with someone at brighthouse, and it may have been you, I ran a tracking program on my machine for days, and even though things improved, the problem did not go away, and I was TOLD the problem was resolved, and BH was contacted and told it was resolved. I foolishly caved, and of course immediately the slowdowns began increasing again at peak time and now routinely last 1 to 2 hours every night between 8 and 11.
Why would I bother going through that process again if my input is disregarded and someone else will declare the problem solved when it is not? Fool me once.....