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StillLearn
Premium
join:2002-03-21
Streamwood, IL

[Anveo] Can you port a number to an Anveo "free" accou

Can you port a number to an Anveo "free" account?



Arne Bolen
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Re: [Anveo] Can you port a number to an Anveo "free" a

Yes, you can port in a number on all subscription plans.

If you expect a low number of incoming minutes you can use the Anveo Value Rate Plan ($1.00/month), otherwise you should go with the Personal Unlimited Plan ($2.00/month).



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StillLearn
Premium
join:2002-03-21
Streamwood, IL

The plans you describe are very different from what I see here: »www.anveo.com/consumer/service.asp

What am I missing?



Davesnothere
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4 edits

 
Anveo's website is somewhat confusing, as per page titles, etc.

The screenshot which Arne posted came from THIS page :

»www.anveo.com/consumer/mainphonenumbers.asp

First, you look at my link for the base plan, and after that, look at yours for whether or not you want/need to subscribe to additional/more-included/less-costly-per-use features.

Even the FREE plan has a lot of stuff built-in - look near the top of 'your' page.

I am on the $2 plan from my page, and then 'added' the (default if you do not chooses higher) FREE subscription plan from your page.

All I pay extra is my 911 service (80 cents per month), my CNAM (name) lookup (.9 cents per incoming call) and my outgoing calls at half a cent per minute within Canada (USA calls cost more).

I also successfully ported in a number to my above plan.

Arne will explain to you that HE is on higher plans in both categories, but his needs are different.



Arne Bolen
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reply to StillLearn

Rate Plans are for Telephone Numbers. You have a choice of four different Rate Plans, and the Personal Unlimited Rate Plan is the best choice for most residential customers.

Subscription Packages are for your Anveo account, not for your phone number. There are four different Subscription Packages:
• FREE, 0$/month
• STARTER, $6.55/month
• PROFESSIONAL, $22.55/month
• BUSINESS, $40.55
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Davesnothere
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said by Arne Bolen:

Rate Plans are for Telephone Numbers. You have a choice of four different Rate Plans, and the Personal Unlimited Rate Plan is the best choice for most residential customers.

Subscription Packages are for your Anveo account, not for your phone number. There are four different Subscription Packages....

 
That's a better way of explaining it than the Anveo website does.

So a person could have several phone numbers (at the $2 Rate Plan, for example), and only have to pay once for the Subscription Plan they choose ?


Arne Bolen
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reply to Davesnothere

said by Davesnothere:

Arne will explain to you that HE is on higher plans in both categories

Actually I am not.

My Anveo account is on a Business Subscription Package, but all my phone numbers are on the Value Rate Plan.
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Davesnothere
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said by Arne Bolen:

....My Anveo account is on a Business Subscription Package, but all my phone numbers are on the Value Rate Plan.

 
So you only chose the Biz subscription plan because of its stuff, not necessarily that you have a business.

(although I checked and see that the Value Rate plan DOES qualify for business usage)


Arne Bolen
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reply to Davesnothere

said by Davesnothere:

So a person could have several phone numbers (at the $2 Rate Plan, for example), and only have to pay once for the Subscription Plan they choose ?

Anveo is a communication platform for Voice and Data Integration services. You subscribe to a Subscription Package depending on what you like to use on this innovative communication platform. Most residential users don't need more than the basic Free Subscription Package, but for business users the Business Subscription Package is of course the best choice.
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Arne Bolen
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reply to Davesnothere

said by Davesnothere:

(although I checked and see that the Value Rate plan DOES qualify for business usage)

With my Business Subscription Package I have 150 free platform minutes per day and that usually covers the incoming minutes on all my phone numbers.
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Davesnothere
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said by Arne Bolen:

With my Business Subscription Package I have 150 free platform minutes per day, and that usually covers the incoming minutes on all my phone numbers.

 
Is that 150 minutes for EACH phone number (DID) of an account, or is it 150m for all of the phone numbers of an account combined ?


Arne Bolen
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said by Davesnothere:

Is that 150 minutes for EACH phone number (DID) of an account, or is it 150m for all of the phone numbers of an account combined ?

Platform minutes are used for:
• Incoming calls to phone numbers on the Value Rate Plan
• Incoming calls to Inbound SIP Trunks
• Call Flows for Outbound Calls

The number of free platform minutes for the account depends on the subscription package:
• Free subscription package - 40 minutes each day
• Starter subscription package - 60 minutes each day
• Professional subscription package - 120 minutes each day
• Business subscription package - 150 minutes each day

Usage over the free allowance is charged at $0.015 per minute.
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JoseBautista

@telus.net
reply to Arne Bolen

Is it possible to port in from a prepaid provider? I am on Speakout Wireless in Canada (7-11), and don't have a real bill or account number...I noticed their porting in form seems to need all that info?!
....I've been trying to decide between voip.ms and Anveo and it seems Voip.ms call quality and reliability may be lower than Anveo..

Thanks!



Arne Bolen
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said by JoseBautista :

Is it possible to port in from a prepaid provider?

That should be possible. But first you need to register with your prepaid provider. Otherwise there is no way for the new provider to be sure it's your phone number.

Imagine what chaos it would be if people could port a phone number without any customer records.
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StillLearn
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1 edit
reply to Arne Bolen

I am feeling a bit dense. I am understanding a lot more, but I realize there is a lot more to understand. I have some more questions. I am looking to only have one number at this time.

1. What is the difference between a floating channel and a dedicated channel? I see »www.anveo.com/faq.asp?code=faq_f···_channel but I don't see how I would notice a difference.

2. Why would I need 2 or more channels? Are two channels needed for conferencing or forwarding?

3. Does somebody know of a web page or thread with examples of "IVR Call Flow" setups that got by with 10 or fewer items?

4. Even the Free subscription package has 2 "Users/SIP Accounts included". Why would I need 2 or more of those?

5. Starter shows "Incoming SMS/Texting rate " of $0.01 and Yes for "SMS from user portal". So if somebody sent a text message to my phone number, what would happen? Is permitting incoming text messages to my number mandatory?

6. »www.anveo.com/consumer/mainphonenumbers.asp says "There is no setup fee when you buy a phone number on 'Personal Unlimited' or 'Office Unlimited' rate plan! " I think this means that if I got a new number assigned by Anveo and signed up for 'Personal Unlimited' there would be no number fee. If I port an existing number to 'Value' or 'Personal Unlimited' there is a one-time $15 fee.

7. »www.anveo.com/faq.asp?code=faq_did_portin says "A phone number ported to Anveo in USA, Canada or UK it be SMS enabled and thus capable of receiving SMS/Text Messages." What are they trying to say there? This may relate to my question #5.

If you know the answer to one or more of these questions, or if you think I missed something, please post. Thanks, and thanks for the great information on the previous posts.


Stewart

join:2005-07-13
kudos:24

A floating channel can be used when needed for an incoming call on any number, if you have more than one with Anveo, or if you send calls from other providers to Anveo (via SIP URI).

You don't need two channels to forward (the outbound leg does not use a channel), but you need a channel for an inbound call, call waiting, or voicemail. For example, if your wife is on an incoming call and a second call comes in, which you answer (on another phone), that takes two channels. If you then want to be able to answer a third caller (call waiting) or allow him to leave a voicemail, you would need three channels.

Any simple home setup would use fewer than 10 items. There are several examples on the Anveo site.

On Anveo, you need a separate SIP account for each "registration". For example, if you have two standalone IP phones, each would need its own account. If you set up an ATA such as a PAP2T to allow two concurrent calls, you would need two accounts. Some systems such as the OBi202, Gigaset IP DECT, etc., can handle multiple calls with one account.

I'm not certain, but if you don't process an incoming SMS, I believe there is no charge.

Setup and porting fees are separate. If you get a Value number, there is a setup fee, whether you port or not. If you get an Unlimited number and pay for one year up front, the porting fee is waived.

A US/CA/UK number ported to Anveo can receive SMS, even if the previous carrier did not support it.


ateo_duran

join:2011-05-07
Cedar Park, TX
reply to Arne Bolen

And possible additional charges

We can open only 4 free tickets. After that we are charged $5 per ticket.

Allocation of support tickets depends on your Anveo subscription plan as following:
Free Plan: 4 Free Tickets per account.
Starter Plan: 3 Free Tickets per month, 1 Regular Tickets per month, 0 Prime Tickets per month.
Professional Plan: 4 Free Tickets per month, 2 Regular Tickets per month, 1 Prime Tickets per month.
Business Plan: 5 Free Tickets per month, 3 Regular Tickets per month, 1 Prime Tickets per month.

I think it is rare to have problems with Anveo but if we had we need to be aware of the charges.


grand total

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reply to Stewart

said by Stewart:

On Anveo, you need a separate SIP account for each "registration".

I'm not certain, but if you don't process an incoming SMS, I believe there is no charge.

You do need a separate account for each registration, but even the 'free' package allows a linked sub-account which can share funds and supports a second registration.

As far as not processing SMS resulting in no charge, it's possible, but Anveo does not usually miss an opportunity to make a charge (even if it's small). I suspect that if Anveo receives an SMS message on your account's behalf they will charge.
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jeremiah

@telus.net

Thinking of porting my Canada cell to Anveo..wondering if I should do their "FREE" porting with 1yr personal unlimited OR just pay the $14 porting then do $1/month free plan? still works out to around the same for 1 yr...$24 vs 26...I will be forwarding to USA cell phone...any advantages of one over the other?? usage will be minimal...just want to keep the number alive really and be able to receive the odd calls


grand total

join:2005-10-26
Mississauga
kudos:2

If you will use less than 40 minutes per day go with the $1 per month value rate plan. Minutes over 40 per day will be charged at 1.5 cents per minute.