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azurah
join:2013-01-21

azurah to auggy

Member

to auggy

Re: [WIN7] crash dump please help

this_is_my_dump_file...
sorry_i_dont_have_space_here_so_i_use_underscore...
sorry_for_late_reply..
i_wish_you_could_help_me...
thank_you...

auggy
Mod
join:2001-12-24
Brockville, ON

auggy

Mod

The problem may be the memory as some of the errors, such as CACHE_MANAGER, are often RAM related.

Even if the memory tested OK the problem could still be the memory.

Can you or someone else reseat the RAM?

If that does not help try removing one the RAM modules and see if the laptop can start.

If that still does not help try the other module.
azurah
join:2013-01-21

azurah

Member

Thank you auggy for your response...

I did reseated the ram already i clean it by ereaser the golden area then put it back...
But i did not try using one ram because of WMD i will do it if it is complete...
I will update you what will happen...

Earlier the windows memory diagnostic tool is complete and it is fine nothing problem detected...
And now i run the setup repair and i dont know if it is working or its been stuck up, i dont know if its still working or not...
And i am still waiting until now its been 2hrs already...
azurah

azurah to auggy

Member

to auggy
Auggy

I tried what you instructed and nothing happens...

It is the same it keeps on restarting...
And i cant even run safe mode or setup repair or normal starting it keeps on restarting...

What should i do...

Sincerely yours

azurah

norwegian
Premium Member
join:2005-02-15
Outback

norwegian

Premium Member

If you have a second computer, pull the HDD out of the laptop, hook it up to the second HDD and use HDTune pro trial and provide screen shots of the full screen of the SMART tab and then do an error scan and post the screen shot of the results.

»www.hdtune.com/download.html
azurah
join:2013-01-21

azurah

Member

Dear Norwegian

I did not do it yet what you instructed me because i dont have a cable to connect the hard drive to my pc hard drive, i will go to pc utility store tomorrow and iwill buy also a cooling fan and thermal paste...

But for now when iam try to open my laptop it is always restarting and also have a bsod...

I wrote the bsod so that i can post it here...

0x3B- "system_service_exception"
0x74- "bad_system_config_info"
0x124- "whea_uncorrectable_error"
0x7B- "inaccessible_boot_device"
0xC5-"driver_corrupted_expool"
0x50- "page_fault_in_ nonpaged_area"
0xD1- "driver_irql_not_less_or_equal"

Is there another or more problem than earlier problem i have been experciencing???

Thank you a lot...

norwegian
Premium Member
join:2005-02-15
Outback

norwegian

Premium Member

As auggy has pointed out some of those are memory errors.
Also some are related to the registry of Windows - corruption.

On the RAM you could use memtest86+ to see if it helps instead of the Windows tool:
»www.memtest.org/

If that comes back clean, possibly check the video ram too:
»mikelab.kiev.ua/index_en ··· S/vmt_en

Once these come back clean and you have tested the HDD as well once you have the cable.

Please post the results of these 3 tests to your replies.
azurah
join:2013-01-21

azurah

Member

Hi norwegian

i am running memtest86+ last night and till now its been 19hrs already and pass 15 already and dont have error should i stop now so i can do the other step you told me or should i wait the memtest86+ to complete???

Thank you norwegian...

norwegian
Premium Member
join:2005-02-15
Outback

norwegian

Premium Member


That sounds good enough to move on.
See what the video test comes back with.
Did you manage to organise a cable to hook up the HDD as a slave to test it yet as well?
azurah
join:2013-01-21

azurah

Member


Yes and iam already done the hdtune pro and i will post the result...
Right now i will do video test...
I will also post the result when it is done thank you again norwegian...
azurah

azurah to norwegian

Member

to norwegian
Click for full size
Click for full size
i already done the memtest and there are no error found...
but on VMt (video memory tress test) there where so many error...
what those that mean?
my video card is the prob? what should i do?
how can i fix this problem?

on the top is the HD tune screenshot...
thank you sir...
i really appreciate your help...

norwegian
Premium Member
join:2005-02-15
Outback

norwegian

Premium Member

said by azurah:

i already done the memtest and there are no error found...

RAM is good.
said by azurah:

VMT (video memory stress test) there where so many error...
what those that mean?
my video card is the prob? what should i do?
how can i fix this problem?

It is telling you the RAM on the graphics card is faulty then. You may want to look at a new card at some stage. Or if you have a spare card, swap it out and test to see if the second card gives the same errors with VMT. There maybe a motherboard slot issue but generally the tool is a test of the RAM on the card.
said by azurah:

on the top is the HD tune screenshot...

Looks okay to me, maybe one of experts can say more but basically ok.