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BankerRyan

join:2013-01-25
Kansas City, MO

[TWC] Trenching/Digging

TWC trenched my front yard and has hit my main sewer line causing it to back up into my basement. I have tried for 3 weeks to have someone come and look at this issue with no luck. I know that TWC subcontracts this work out. If there a phone number or someone I can call to help me out with this situation?

Fleeced

join:2012-10-06
kudos:2
You need to call in and have a damage adjustment person come out. Make sure you're talking to a supervisor, they do have people that specifically handle it. Pretty sure regular agents can't schedule this, may depend on area.

Gemutlich

join:2012-06-14
reply to BankerRyan
If you're not getting the results you need or having trouble getting hold of the right person, you can also post in the TWC Direct Forum, and a TWC person will help guide you one-on-one. Here's the link:

»Time Warner Cable Direct