TWC trenched my front yard and has hit my main sewer line causing it to back up into my basement. I have tried for 3 weeks to have someone come and look at this issue with no luck. I know that TWC subcontracts this work out. If there a phone number or someone I can call to help me out with this situation?
You need to call in and have a damage adjustment person come out. Make sure you're talking to a supervisor, they do have people that specifically handle it. Pretty sure regular agents can't schedule this, may depend on area.
If you're not getting the results you need or having trouble getting hold of the right person, you can also post in the TWC Direct Forum, and a TWC person will help guide you one-on-one. Here's the link: